careers

Careers | Management and other vacancies

Payroll Administrator

Transguard’s Finance Department is the central resource for everything connected with the financial affairs of the Group. The department has four key activities:  Decision Support, Financial Accounting, Payroll & Project Finance.  To join our ever growing Finance team; we are looking for a Payroll Administrator.

 

 This role reports to the Payroll Manager & in order to qualify,  the candidate must possess the following:

  • Graduate with 1-3 years relevant experience
  • Good spoken & written communication skills in the English language is a must
  • Excellent knowledge of MS Office and PC skills
  • Good customer service, mathematical and analysis skills, great attention to detail, excellent time management, and a strong ability to meet deadlines

 

Responsibilities will include but will not be limited to:

  • To produce all payrolls, i.e. Main payrolls on computerised system and External payrolls 
  • To ensure all payments are accurately made in accordance with any published timetable. 
  • To calculate and accurately record all ad-hoc payments, including Leave Settlements and End of Service Benefits.
  • To release undisbursed salaries/leave salaries on authorisation from HR.
  • To check and distribute cash to staff for Ad-hoc payments.
  • To calculate salaries for External staff on Excel.
  • To prepare reports for Accounts to draw cash and make bank transfers to staff.
  • To provide Accounts with Payroll figures for input to the accounting system and monthly breakdowns and balances on Staff Advances, Undisbursed Salaries, Deposits Held and Ad-hoc payments for input and reconciliation. 
  • To prepare Salary Certificates and Salary Transfer letters.
  • To accurately file all Payroll paperwork daily.

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1059

To apply for this vacancy, please

click here.

Supervisor, FM Cleaning

FM Cleaning services team provides a comprehensive range of services to a board spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.

 

To qualify for this role, the candidate must possess the following:

  •  Graduate with 3 to 5 years relevant experience
  • Advanced knowledge MS office and excellent written and spoken English is a must.
  • CAFM reach and Oracle exposure an added advantage.
  • Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

Responsibilities will include but will not be limited to:

  • Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
  • Ensure all monthly stock counts are completed and documented then handed in to the admin support & to ensure all purchase requests to be monitored and deliveries checked and signed.
  • Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
  • Ensure that any additional transport requirements are adhered too. Work alongside the transport division to ensure smooth running.
  • Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
  • Ensure that all contract scope of work contracts are adhered too.
  • Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
  • Ensure that all sickness, absence and holidays are reported in line with company procedures.
  • Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
  • Encourage & handle customer feedback quickly and effectively, in a positive manner

Closing date for applications: 11 December 2014
Vacancy Ref Number: 1031

To apply for this vacancy, please

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Assistant Manager- Operations CIT

The Cash Services team is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region. Operating the largest fleet of armored and special purpose vehicles in the UAE, and with two state-of-the-art high security Cash Management Centre’s and a hi-tech Communication Centre, the ever growing division is looking to hire a dynamic Assistant Manager to join its team.
 
To qualify for this role, the candidate must possess the following:
  • Graduate with 1 to 3 years operational experience.
  • Good communication skills in English with the ability to speak in Hindi will be an added advantage. 
  • Intermediate MS Office skills. 
  • Highly organized and able to multi task, able to work autonomously and demonstrate initiative, effective problem solving and should be approachable with advanced interpersonal skills.
Responsibilities will include but will not be limited to:
 
Assistant Manager Operations is responsible for managing, coordinating and controlling all Cash in Transit operations within his respective Zone and keep Manager CIT updated in day to day operational and administrative activities within that Zone.
  • Assist Manager CIT in managing and planning all CIT business
  • Ensure all respective Staff perform services as per laid down SOP’s and instructions of the company
  • Ensure good Staff turnout, discipline and abiding rules and regulations, initiation and timely action of all incident reports and action against violators.
  • Ensure all Service Level Agreements (SLAs) with Clients/Customers are prepared and implemented in line with the laid down instructions and requirement of the customers
  • Ensure that all orders and instructions received from  Manager CIT are timely communicated to all CIT staff and ensure its implementation
  • Recruit new staff for CIT services and ensure their timely training and administration
  • Ensure timely dispatch of all operational and administrative reports and returns to Manager CIT
  • Initiate all requisitions in line with operational and administrative requirements of the department
  • Perform any other task as assigned by Manager CIT
 

Closing date for applications: 01 December 2014
Vacancy Ref Number: 1110

To apply for this vacancy, please

click here.

Waiter

The FM Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

·         High School Graduate with 1 to 3 years related experience.

·         Fluent in the English language

·         Must be  customer service oriented, well-organized, and problem solvers

·         Good time management and should have the ability to work under pressure.

 

Responsibilities will include but will not be limited to:

·         To clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements.

·         To change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.

·         To clean and refill cruet and condiment sets, order branded sauces and chutneys to ensure consistent supply and ensure that flowers and table decorations are fresh and comply with agreed standards.

·         To set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.

·         To ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.

·         To take orders from customers and ensure these are given to the appropriate person to execute.

·         To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner and to be totally familiar with the composition of all menu items.

·         To clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed.

·         To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.

·         At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers and to attend to customer complaints satisfactorily.

·         To carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.

·         To be continually aware of, and maintain, the highest standards of personal hygiene and dress


Closing date for applications: 27 November 2014
Vacancy Ref Number: 1056

To apply for this vacancy, please

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Supervisor

To qualify for this role, the candidate must possess the following:


•Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.
•Advanced knowledge MS office and excellent written and spoken English is a must.
•Housekeeping supervisory role experience would be beneficial.

Responsibilities will include but will not be limited to:


•Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
•Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department.
•Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
•Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
•Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
•Ensure that all sickness, absence and holidays are reported in line with company procedures.
•Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
•Encourage & handle customer feedback quickly and effectively, in a positive manner
•Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
•Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
•Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
•Identify and report hazards and maintenance requirements in the workplace and follow through to ensure no defects.
•Comply with statutory and legal requirements for fire, health and safety, licensing and employment. Check that members of the Department are also aware of these requirements and are working in accordance to them.
 


Closing date for applications: 23 November 2014
Vacancy Ref Number: 1004

To apply for this vacancy, please

click here.

Into-plane Operator


Transguard Themis provides management, technical and administrative personnel on either temporary or short term contract bases, as well as providing end-to-end recruitment services for senior management and key personnel in a number of specialist markets.

Purpose
•To ensure that airfield operations related to ITP are performed:
•Assuring delivery of on-spec fuel to customers.
•To Shell Aviation HSSE & operational standard
   

To qualify for this role, the candidate must possess the following:

  • Graduate with  Technical Diploma or science preferably 3 years’ experience in Aviation refueling or depot operations
  • Successful completion of Aviation Competence & Education (ACE) Scheme
  • Excellent English communication skills are mandatory for this position with a genuine flair for providing an employee oriented service
  • UAE LTV License Holder (HTV preferred)  and clean Driving
  • A quick learner who can adapt to changes and perform duties in an intelligent and organsied manner.  

Responsibilities will include but will not be limited to:

•Ensure smooth and trouble free operation
•Provide in time fuelling following laid down procedures set out in Shell Aviation Operations Manual (SAOM).  
•Ensure correct and complete documentation of delivery ticket and correct entry of fuelling data on Astra Nova.
•Carry out fueller loading activities in line with SAOM & SAQAM
•Deliver clean and dry fuel to customers and conduct all Quality Control checks as per the requirement.
•Keep abreast of updates / revisions to SAOM and SAQAM and ensure implementation.
•Handle all office and fuelling equipment safely
•Comply to Shell Aviation HSE, Drug & Alcohol, Security, PPE and Mobile phone policies
•Wear appropriate PPE
•Report at least one Near miss / Potential incident every month in order to continuously improve safety of work area.
•Actively participate in Fire drills (Live & Mock), ERP and MERP testing exercises.
 


Closing date for applications: 23 November 2014
Vacancy Ref Number: 1109

To apply for this vacancy, please

click here.

Senior Manager, Fleet

Transguard Cash is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region.  Transgaurd cash has a fleet of around 250 company owned armored vehicles and around 100 leased vehicles to manage its cash operations around UAE.

To qualify for this role, the candidate must possess the following:

  • Must be a graduate in any relevant Diploma or certification
  • With a minimum of 5 years of Fleet Management experience, of which at least 3 years of GCC experience
  • With financial management & budgeting, Cash In Transit business knowledge
  • Excellent interpersonal, negotiating & coaching skills are a must
  • Should have excellent English communication, leadership , management & organizational skills
  • Well-versed with MS office

Responsibilities will include but will not be limited to:

  • Defining and implementing policies and procedures for the fleet department
  • Liaising with internal and external stakeholders for procurement of new fleet vehicles
  • Liaising with workshops for the fleet maintenance
  • Responsible and accountable for Fleet budget and P&L
  • Actively reduce the risk of breakdown
  • Actively reduce the risk of poor reliability, and to recommend improvements
  • Ensure that vehicles are registered in accordance with UAE law
  • Ensure that cash services CIT vehicles are in accordance with local authorities (DPS/PSBD) law
  • Ensure that vehicles meet all the necessary security requirements as per the local authorities and company requirements
  • Ensure that vehicles are fully insured, and renewed accordingly
  • Assist in processing vehicle warranty claims
  • Ensure that vehicles are serviced and repaired accordingly, and to coordinate with vehicle serving agents
  • Monitor usage and ensure fleet rotation
  • Provide recommendations for equipment or procedural changes to support and develop operations
  • Address any issues and vehicle risks that are reported by Transguard staff
  • Support Health Authority checks
  • Address and manage warranty claims
  • Act as the interface between vehicle providers’, and conversion companies
  • Prepare vehicles for inspection, and plan for re-inspection
  • Liaise with the PRO team as appropriate
  • Manage and gather all fleet data on Operative IQ
  • Manage and lead the TG Fleet team and advise / train staff in the process
  • Maintain MSDS sheets associated with vehicles in conjunction with the QHSE team

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1107

To apply for this vacancy, please

click here.

Account Manager, FM Cleaning

The FM Cleaning Division is looking for an Account Manager to manage and operate the development of the FM Services Division and meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements.

 

In order to qualify for this role, the candidates must possess the following:

  • A business  graduate or any related certified course, with 5-10 years relevant experience
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills, meet deadlines
  • Strong ability to find solutions to problems and make decisions

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non billable staff
  • Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client

 

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Divisional Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations Supervisors and Admin Assistant 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

 


Closing date for applications: 20 November 2014
Vacancy Ref Number: 1097

To apply for this vacancy, please

click here.

Manager, Cash Management Centre

This role reports to the Head of Operations. To qualify, the candidate must possess the following:

  • A graduate with 5-10 years working experience of E2E cash management operations, cash processing machines & software
  • Ability to multi-task and possess good leadership skills and manage loss detection & designing mitigation plans
  • Excellent written and spoken English is a must
  • Good management skills, operational proficiency, customer-service orientation, problem solving and decision making skills

Responsibilities include but will not be limited to:

  • Plan, coordinate and manage CMCs & CDCs Operations efficiently
  • Maintain appropriate resource levels
  • Ensure day-end vault tally reports
  • Maintain Service Level Agreements (SLAs) with internal & external customers
  • Ensure CMC operations are cost effective
  • Conduct regular analysis of cash losses
  • Ensure SOPs are updated & followed at all times
  • Ensure staff are appropriately trained in their respective areas of responsibilities
  • Be aware of market trends on hardware & software needs of CMC operations
  • Maintain cordial relationship with all external customers, operational & support units of Cash Services & Group

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1096

To apply for this vacancy, please

click here.

Security & Compliance Manager, Cash Services

To qualify for this role, the candidate must possess the following:

  • A degree holder with minimum of 10-15 years service experience with army, police or private security company
  • Strong analytical approach and thorough understanding of Cash Services Operations
  • Sound knowledge of security gadgets used in CS operations and Investigative skills
  • High level of fluency in written & spoken English is highly essential; Arabic speaker is an advantage
  • Ability to trend reports and must possess good leadership skills, customer service oriented, good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • To oversee security & compliance functions of Cash Services operations with the aim of detecting & preventing losses, whether they be cash or asset oriented, from internal or external threats
  • Maintain regulatory compliance and ensure business continuity under favorable circumstances
  • To design & implement security plan suiting CS business needs & regulatory compliance
  • Design, implement, monitor & regularly update Standard Operating Procedures (SOPs)
  • Built, train & manage security team suiting their respective roles
  • Design job descriptions for security team suiting their specific roles
  • Manage physical security of all CS premises in accordance with regulatory & company standards
  • Maintain electronic security systems at all CS premises in accordance with regulatory & company standards
  • Investigate all incidents leading to losses & compile reports
  • Produce periodic trend reports to reflect losses & non-compliance
  • Coordinate with all internal & external stake holders towards achieving better security & regulatory controls
  • Design & develop business continuity plan in coordination with all internal & external stake holders

 


Closing date for applications: 20 November 2014
Vacancy Ref Number: 1095

To apply for this vacancy, please

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Customer Service Manager, Cash Services

Lead the TG Cash’s business unit’s drive to deliver excellent customer service while promoting and implementing a customer service culture throughout the business and its entire staff, in line with Transguard’s vision and values.

 

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 5-10 years relevant experience
  • High level of fluency in written & spoken English is highly essential
  • Must possess good  leadership skills, customer service oriented , good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Must have an understanding of UAE’s banking system and clients’ requirements.
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • Responsible for overseeing the customer service department and ensuring to deliver the highest level of customer services.
  • Manage customer services team and to ensure the needs of customers are being addressed as per TAT.
  • Aim is to provide excellent customer service and to promote the idea throughout the organisation.
  • To manage a team of Customer Services that focuses on meeting customer service efficiency and quality standards.
  • To provide customer servicing to Transaction Banking and ATM channels customers.
  • To support or supervise a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
  • To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
  • To Investigate and solve customer’s problems, which may be complex or long-standing problems that have been passed on by Assistant Manager Customer Services.
  • To determine customer service requirements by maintaining regular meetings with customers; visiting operational environments; conducting surveys.
  • To engage with customers as their trusted single point of contact by developing and maintaining close relationships.
  • To meet with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
  • To promote Transguard as a premium, value for money, service provider through the identification of key focus areas for operational/strategic review, prioritizing of improvement initiatives and agreeing action plans with internal stakeholders, monitoring measured progress against agreed initiatives, and marketing of proven benefits back to the customer.

Closing date for applications: 20 November 2014
Vacancy Ref Number: 1093

To apply for this vacancy, please

click here.

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