careers

Careers | Management and other vacancies

Manager- ICT Software Development

Responsible for all aspects of development, maintenance and support activities for internally created applications including: Software Development Life Cycle (Agile & Waterfall), technologies (languages, databases, tools and third party components), environments, management of the staff and project workload.

To qualify for this role, the candidate must possess the following:


•5 to 10 years of experience in Application Development
•Software Engineering / SDLC  Certification
•Object Oriented Programming Certification
•Project Management Professional Certification is a plus
Functional Skills
•Net Programming (3 tier Architecture) - VB and C #
•AJAX, HTML5, CSS3, JavaScript, Smart Grid, VSS and TFS
•SQL Server (Scripts, DB procedures, triggers, tables, indexes, etc.)
•Mobile Applications Development (Windows & Android)


Competencies
•Exceptional communication skills – both written and verbal in English.
•Able to provide good customer service to internal stakeholders and build relationships.
•Strong analytic and decision making abilities.

Responsibilities will include but will not be limited to:
•Propose and design a multi-year customer focused roadmap for addressing business demand that will factor human resources, development and coding standards / practices, cloud and mobile applications, new technologies and 3rd party software solutions and tools.
•Coordinate and manage staff resources and provide guidance on investigating new technologies in line with business unit objectives.
•Monitor, maintain and address the performance and issues of custom applications in accordance with approved SLA’s.
•Work with the end-users on the development and deployment of new software, upgrades, enhancements and fixes based on release schedules.
•Accountable for the complete development lifecycle including gathering requirements, database management, software development, testing, implementation, user follow up, support and Project Management.
•Take full ownership of the software development tools and Demonstrate knowledge of software design and design patterns, integration standards as well as its applicability at coding and testing cycles.
•Understand existing systems and their integration points with Oracle.
•Implement best practices such as: source code control, versioning and version control, software packaging and software release management.
•Participate in the design, development and coding aspects of all custom applications assigned to respective team. Establish and enforce coding standards and practices.


Closing date for applications: 17 August 2014
Vacancy Ref Number: 1060

To apply for this vacancy, please

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Customer Service Operator

To work as part of a team providing outstanding service to customers both internal and external, ensuring queries are responded to in a polite, efficient, accurate and timely manner.

This role reports to the Manager Customer Service Center. To qualify, the candidate must possess the following:  

  • Graduate with 1-3 years relevant experience
  • excellent & fluent English communication skills
  •  Advance knowledge of Microsoft Office applications , customer service orientation  and a fair knowledge of the Banking industry would be an added advantage  
  • Must have an initiative, adaptability, ability to work under pressure, team awareness, strong communication skills

The role also requires the individual to have the ability to take accountability for the following:

  •  Attend to all calls in a professional manner.
  •  Attend to emails within 3 minutes of receiving them
  • Record all calls accurately into the system.
  • Receive and transfer calls to the appropriate personnel if necessary.
  • Give accurate information to clients and third parties when required.
  • Efficiently deal with work related queries.
  • Monitor call out response times to avoid breaches in SLA’s (Service Level Agreement).
  •  Inform the appropriate person of potential breaches of SLA.
  • Support the function of the Customer Service Centre in a professional and dedicated manner.
  • Must be willing to work on different shifts. Perform any reasonable task that may be assigned by the Supervisor, Assistant Manager or Manager

Closing date for applications: 07 August 2014
Vacancy Ref Number: 1091

To apply for this vacancy, please

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Business Support & Administration Manager

To manage and operate the development and implementation of administrative systems and procedures in coordination with Senior Manager & General Manager. To support HR Services team with Transguard Themis, whilst following Company procedures and requirements.

 

To qualify for this role, the candidate must possess the following:

  • Graduate with 1-3 years of relevant work experience
  • Valid UAE Driver’s License
  • Ability to prioritize, multi task and operate within strict deadlines
  • Advance knowledge of MS Office
  • Customer Services Orientation
  • Excellent written and verbal communication skills

Responsibilities will include but not be limited to the following:

  • Liaising with Corporate Services such as HR – regarding mobilization of new joiners, arrival details, visa processing and renewals, passport release, NOC requests, employee inductions.
  • Liaising with Property & Logistics regarding transportation and accommodation.
  • Oversee the Payroll function for OS including payrolls, time and attendance and invoicing.
  • Regular reporting and analysis of new joiners, re-joiners, over-stayers, absconders, headcount, accommodation status update – (camp/room allocation), Uniform (update on orders placed, received and issued)
  • Supporting Head of Department and Account Managers on daily contractual operational requirements.
  • Maintaining OS data base.
  • Working with HR regarding employee disciplinary issues and ensuring data capture
  • Processing all types of leave (vacation, sick, compassionate)
  • Raising Operational Amendment forms and contract transfers with correct authorization
  • Manage accommodation issues, allocation, transfer and coordinate with Camp bosses and Coordinators
  • Maintain Contract files (New, Active and Cancelled) in hard copy and on the CRM
  • Management of the administration team
  • Interface with HR for OS staff requests in line with company policies & procedures
  • Interface with Client Administration Teams.
  • Assume the responsibility for Off Site meetings in the absence of the Operations Manager as and when required.

Closing date for applications: 14 August 2014
Vacancy Ref Number: 1087

To apply for this vacancy, please

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Project Manager

Lead the way in giving Transguard a competitive advantage through planning, implementing, and tracking strategic projects related to many business units by following the structured Project and Change Management frameworks identified by the PMO.

 

Job Responsibilities / Accountabilities

  • Collaborate with senior management and key stakeholders on defining and finalizing the scope of each individual project.
  • Take full ownership of projects execution by aligning project teams to plans that identify and sequence the activities needed to successfully complete the projects.
  • Establish communication plans to update project teams including key stakeholders on the progress of active projects.
  • Lead the discussion with the appropriate business managers about the resources requirement for projects and make sure staff with the appropriate skills are assigned to project activities.
  • Identify potential project risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
  • Conduct periodic reviews with the project team to assess progress and ensure that project standards identified by the PMO are being fulfilled.
  • Monitor the progress of the projects and make the necessary adjustments to successfully deliver the projects within the approved scope, time and budget.
  • Be a driving force behind establishing the project success criteria with the sponsor and assess if the criteria was met before project closure.
  • Become a Subject Matter Expert for designated business areas.
  • Transform business units by proposing new solutions (technology based or business processes) or enhancing existing ones that result in improving business productivity and increasing throughput.

 

 


Closing date for applications: 13 August 2014
Vacancy Ref Number: 1090

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Paralegal/Legal Advisor

The Paralegal/Legal Advisor will be responsible for assisting the Legal Counsel and Group General Counsel with a variety of matters relating to Transguard’s business activities and the development of Transguard’s legal function.

 

Job Responsibilities / Accountabilities

  • Providing timely, proactive and efficient support to the Legal Counsel and Group General Counsel.
  • Reviewing client contracts, supplier contracts, tender documents and various commercial documents from clients, suppliers and third parties for conformity to company policies by providing amendments to draft contracts, tenders and other documents.
  • Ensuring approvals for unacceptable provisions in contracts are obtained, making annotations on the contracts for final review of the Legal Counsel, if required.
  • Reviewing final contracts before signature.
  • Conducting basic contract negotiation, review and drafting (supply and service contracts).
  • Drafting settlement agreements.
  • Conducting ad-hoc research.
  • Liaising with the PRO and Insurance functions.  
  • Ensuring that other departments understand their responsibility/liability under the contract, advising and giving further explanation where required.
  • Providing the legal team (and others) with documentation of researched agency and consultancy agreements.
  • Providing support in respect of corporate legal matters from time to time as necessary, including drafting of board minutes, resolutions and powers of attorney.
  • Liaising with external legal advisers.
  • Coordinating trade license renewals and updating and maintaining electronic and hard copy files of licenses.
  • Liaising with external translators to arrange legal translations of documents as required.

 


Closing date for applications: 13 August 2014
Vacancy Ref Number: 1089

To apply for this vacancy, please

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Legal Counsel

The Legal counsel will be responsible for assisting the Senior Legal Counsel and Group General Counsel with a variety of matters relating to Transguard’s business activities and the development of Transguard’s legal function.

 

Job Responsibilities / Accountabilities

  • Providing timely, proactive and efficient support to the Senior Legal Counsel and Group General Counsel.
  • Reviewing client contracts, supplier contracts, tender documents and various commercial documents from clients, suppliers and third parties for conformity to company policies by providing amendments to draft contracts, tenders and other documents.
  • Ensuring approvals for unacceptable provisions in contracts are obtained, making annotations on the contracts for final review of the Senior Legal Counsel, if required.
  • Reviewing final contracts before signature.
  • Conducting contract negotiation, review and drafting (supply and service contracts).
  • Drafting settlement agreements.
  • Conducting ad-hoc research.
  • Liaising with the PRO and Insurance functions.  
  • Ensuring that other departments understand their responsibility/liability under the contract, advising and giving further explanation where required.
  • Providing the legal team (and others) with documentation of researched agency and consultancy agreements.
  • Providing support in respect of corporate legal matters from time to time as necessary, including drafting of board minutes, resolutions and powers of attorney.
  • Liaising with external legal advisers.
  • Liaising with external translators to arrange legal translations of documents as required.

 


Closing date for applications: 13 August 2014
Vacancy Ref Number: 1088

To apply for this vacancy, please

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Senior Systems Administrator

To be the person to take charge and lead the way in giving Transguard a competitive advantage by evaluating and facilitating the adoption of new and innovative in house and Cloud technologies that will add value to the business.    

 

Job Responsibilities / Accountabilities

Strategy

  • Design and propose a three year business oriented strategic roadmap for infrastructure that will encompass human resources, Cloud and mobile solutions, security and disaster recovery, and new technologies.

Management

  • Lead and expand the knowledge and value of a team of System Administrators.
  • Manage critical vendors and approve SLAs.
  • Ensure operations and services by ensuring SOPs and documents are fit for purpose and practical.

Mobility and Cloud Computing

  • Give TG business a competitive advantage by moving solutions to mobile applications.
  • Help TG leverage the business functions of Microsoft Lync Server, and SharePoint on the Cloud.
  • Hands on experience in managing and optimizing MS Office 365 Hybrid deployment
  • Ensure TG operates the best enterprise mobile management solutions (BES and Air Watch).
  • Find creative solutions using Microsoft Azure to reduce costs and operational risks.

Risk Management and DR

  • Safeguard business operations by deploying high availability and redundancy at primary and DR sites, thereby being integral to the organization’s business continuity plan.
  • Assist in evaluating and implementing DR sites and Business continuity plans.
  • Be a driving force behind security, resulting in the best blend of security and functionality.

Technology

  • Take full ownership of the latest full HP Converged Infrastructure and Matrix Cloud Solution.
  • Make Transguard a leader in the use of Hybrid Virtual environment, using VMware and Hyper V.
  • Design and implement the latest VDI solutions using Citrix and Microsoft technologies.
  • Advise on capacity planning and optimal resource utilization using dashboard and benchmarks.
  • Create and rollout a long term optimal backup strategies and design for the latest HP D2D Backup System, HP MSL Tape Library and HP Data Protector.

Closing date for applications: 03 August 2014
Vacancy Ref Number: 1083

To apply for this vacancy, please

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Business Development Support Administrator

The Business Development Support Administrator will provide sales and administrative support to the BD Director and BD team, including data input, data processing, general administration, event support, contract coordination and any other tasks deemed crucial to supporting the BD team.

 

To qualify for this role, the candidate must possess the following:

  • Must be a graduate of any degree or honors
  • With 3 to 5 years of relevant work experience, preferably with market research, document preparation, administration and data entry/CRM Management knowledge
  • Excellent English communication skills is a must
  • Must have good analytical thinking, problem solving, thoroughness and attention to detail, able to work as a team, organization and diagnostic information gathering

Responsibilities will include but will not be limited to:

  • Ensure that all data pertaining to client relationships is collated from the BD team and across the business on a regular basis and entered into the CRM system. This includes client data, names, addresses, emails, phone numbers and key information from tenders/quotations submitted
  • Ensure that the CRM software (ZOHO) is up-to-date and as accurate as possible at all times
  • Run reports from the CRM software at the request of BD Director and BD Managers
  • Help with the coordination of contract approvals
  • Support pricing in  preparing quotations/rate letters
  • Pre-Qualifications
  • Look after all Administration for the department, liasing with Procurement to ensure supplies of stationary, ink cartridges and all other consumables are maintained
  • Print and prepare Bid documents as and when required
  • Provide ad-hoc event support for TG corporate events, sometimes requires out of working hours support

Closing date for applications: 10 August 2014
Vacancy Ref Number: 1085

To apply for this vacancy, please

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Business Development Manager- Hospitality, Retail & Leisure

 

To create and secure revenue through identifying, establishing and nurturing relationships with key target clients who purchase outsourced manpower services, particularly in the Hospitality, Retail & Leisure industries.  To evolve our service offering through creating opportunity for Transguard to offer value-added solutions to new and existing clients.

Job Responsibilities / Accountabilities

  • To identify potential clients through detailed market research and lead generation
  • Create market maps of target industry sectors
  • To raise suggestions and contribute to overall BD Strategy at all times
  • To be an expert in using the CRM system for collating and manipulating data
  • To secure client meetings with potential buyers of Hospitality, Retail & Leisure services
  • To continue to develop fruitful relationships with potential clients through regular meetings and client entertainment
  • To regularly attend industry and business networking events to generate new relationships and facilitate introductions
  • To generate RFP/RFIs and pass to the Bid Team to tender, collating as much information as possible, testing boundaries etc to ensure that we have the very best chance of structuring a tender that is relevant and cost effective
  • To work with Business Unit Heads and Accounting in providing accurate pricing for clients
  • Provide weekly/monthly reports or at the request of the BD Director on specific KPIs, revenue and pipeline
  • To close deals / secure contracts
  • To exceed all targets defined in your personal development plan
  • To lead by example in terms of work ethic, attention to detail and passion for the company – striving for success at all times
  • To constantly learn and progress in what is a very diverse environment
  • To live the values of Transguard

Closing date for applications: 17 August 2014
Vacancy Ref Number: 1086

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Director of HSE

To strategically give Transguard a competitive advantage by leading the transformation of Transguard into an employer of choice in the UAE, through establishing an H&SE strategy that puts our employees’ safety as the number one priority within the organization. This strategy will engage and involve all levels of employees across all sections of the organization, which will drive a behavioural based H&SE environment across Transguard, resulting in Health and Safety becoming part of the DNA of the organization, thereby reducing accidents and injuries, whist improving work environments and employee morale and engagement.

Job Responsibilities / Accountabilities:

General

Being a member of the Senior Management Team, you will find ways in making H&SE a business partner to the business units rather than an investigating and policing function within the organization. H&SE needs to be a ‘value add’ function which involves the business units in all aspects of Health and Safety, including policies, procedures, training, risk assessments, accident investigations, analysis and recommendations.

  • Manage and develop the Health & Safety team
  • Work with relevant managers within Transguard to develop and drive H&SE strategies and programs across the organization that measurably improves our health and safety behaviour.
  • Support, teach, coach and provide tools to management and staff, to ensure that the right safe behaviours are understood and performed, thereby safeguarding the health and safety of all people within our workplaces.

Communication Strategy

Develop a communication strategy that caters to the different levels of the organization, from white collar head office workers, to blue collar laborers.

  • Ensure it is communicated in as many languages as relevant to our workforce.
  • Use of the all available communication channels (Intranets, Posters, SMS, emails, oral, etc.)
  • Work with the business units to develop relevant toolbox talk topics and how to deliver them.
  • Keep employees aware of any new H&SE policy or requirements issued by the Municipality or Federal authorities.
  • Produce regular reports for the senior management team with incident analysis, trend analysis and improvement suggestions.

Training

Develop a Transguard tailored IOSH and Nebosh training program that will be delivered in-house by the H&SE team. With the expectations that all employees above supervisor level be IOSH trained within the first 3 years.

  • Improve and expand the existing Safety Champions program, ensuring the right people (role and quantity) are enrolled in it.
  • Collaborate with the Training Academy to ensure all trainings and certifications are recorded and tracked for scheduled re-training, additional training and performance management appraisals.

Audits, Monitoring & Tracking

Work with each business unit in setting realistic AFR targets for their business, and how to improve their operations and workplaces so that targets are attained.

  • In conjunction with the Quality Assurance department and the business units, ensure that all SOPs, especially in potentially hazardous environments, are the safe and right SOPs.
  • Propose, implement and monitor measures necessary to comply with UAE Health, Safety & Environment Legislation and Codes of Practice
  • Carry out workplace safety audits and work with the business units to ensure any remedial recommendations are implemented.
  • Track, maintain and report statistics for failed audits, near accidents and accidents.
  • With the business units, investigate all accidents; prepare and analyze trends and propose corrective actions where necessary

Policies and Procedures

  • Develop and maintain Group Health, Safety and Environment policies which meet the Company’s requirements and commercial obligations.
  • Liaise with Municipality/Government Health and Safety departments to ensure Company policies, practices and procedures meet their requirements

Catalyst for Change Management

Be a key strategic member working with the Operational Excellence team, in its pursuit to make continuous improvements a part of the ethos of the organization. By championing and supporting initiatives within H&SE and across the organization.


Closing date for applications: 17 August 2014
Vacancy Ref Number: 1080

To apply for this vacancy, please

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Senior Supervisor- FM Cleaning

To qualify for this role, the candidate must possess the following:

  • Graduate with cleaning background is an advantage
  • Excellent written and spoken English is a must & ability to speak Hindi and or Arabic is desirable
  • Valid UAE Driving License is a must.
  • Customer service oriented, possess strong leadership skills with good knowledge of MS office
  • Good time management and an ability to meet deadlines essential.

Responsibilities will include but will not be limited to:

  • To lead, direct and coordinate the activities between several teams, manage PPM scheduled cleaning activities and produce written reports on cleaning standards and daily operational activity.
  • To maintain a high quality service and to positively support and adhere to all of the aims, plans, policies, working practices and procedures of the Company.
  • Ensure that all staff changes are reported to the Operations Manager on a daily basis.
  • Ensure that all time sheets are delivered, completed & returned correctly and handed to admin support within the specified time limit.
  • Ensure that all monthly stock checks are carried out and all of the completed documentation is handed to admin support as soon as possible and to ensure all stock requests are requisitioned and delivered accordingly.
  • Responsible for the development and implementation of any onsite staff training.  
  • Ensure that all transport & staff requirements are carried out working in partnership with the support teams.  
  • Reacts positively to all client and customer feedback, coordinating between the client management teams, site based staff and the Transguard operational team.

Closing date for applications: 03 August 2014
Vacancy Ref Number: 1067

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Coordinator

The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

 

To qualify for this role, the candidate must possess the following:

  • Graduate and must have 1-3 years Supervisory Cleaning, Hospitality, Retail, or Commercial experience
  • Can speak Hindi, Excellent English and any language is preferable.
  • Sound knowledge of Microsoft Office, excellent time management, and a strong ability to meet deadlines.
  • A genuine flair for the service industry with a professional approach in handling operational problems & providing quick business solutions.
  • Customer service oriented, highly organized and should possess strong leadership skill, good time management and an ability to meet deadlines.
  • Must have previous cleaning experience in a supervisory position – training experience is a plus.
  • Possession of a UAE Light vehicle License is essential.

Responsibilities will include but will not be limited to:

  • Help to ensure that the following details are kept updated and accurate by supporting the HR/Administration Teams as required: Contract designation, Accommodation transfers, Transport requirements, Time & Attendance. ID Cards, Health Cards and medicals.
  • Ensuring all records relating to Disciplinary Action and Incident reports are collated and referenced.
  • Oversee the work carried out by the Location Supervisors and Senior Supervisors ensuring that all client requirements are being met.
  • Support the implementation and maintenance of all procedures involving Operational areas.
  • Highlight any issues and assist in rectifying them within a specified time period liaising with management.
  • Hold weekly meetings with specified Account/Operation Managers to update and highlight any issues/progress within the FM Security office.
  • Interface regularly with the Account Managers and provide support with all Operational areas. Supports the management and control processes for all operational areas, e.g. the auditing of contract performance on site.

Closing date for applications: 03 August 2014
Vacancy Ref Number: 1066

To apply for this vacancy, please

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Female Housekeeper (Filipino)

To qualify for this role, the candidate must possess the following:

  • Under Graduate with 1 to 3 year experience
  • Must be a customer service oriented
  • Must have a basic computer knowledge in excel
  • Must have the ability to communicate, read and write in English

Responsibilities will include but will not be limited to:

  • Determine routing schedule and communicate work flow instruction to the staff on a daily basis
  • Ensure safe working - using correct warning signs, protective clothing and safety equipment, being mindful of hazards to other staff and  compliance with Health & Safety practice
  • Verify that all staff report to duty on-time and sign-in / sign-out correct time
  • Complete a ‘Daily Operational Report’ and submit to the FM Office for review by Contract Supervisor.  For instance, ensure to report any staff disciplinarians (sickness, absence) to Contract Supervisor so that this can be dealt with as soon as possible.
  • Ensure requirements for extra staff are communicated / discussed with Contract Supervisor. Help to arrange deployment of extra staff as well as guiding them on their duties for the specified work site and monitor their performance.
  • Train and supervise new employees.

Closing date for applications: 03 August 2014
Vacancy Ref Number: 1029

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Training Academy Facilitator- English

Transguard Training Academy’s mission is to ensure that all training or developmental activity we undertake has a positive impact on the future performance of our employees by providing inspiring training that motivates individuals to achieve their full potential thereby helping Transguard Group achieve our Corporate goals.


To qualify for this role, the candidate must possess the following:


•Degree plus CELTA or equivalent (e.g. Trinity Cer TESOL).
•Teaching experience pre or post CELTA.
•Ability to teach at all levels from below A1 to minimum B2, teach ESP if required and adapt to flexible working conditions.
•An excellent English communication skill is mandatory.
• Ability to speak Arabic, Hindi or Tamil may be an added advantage.
•Intermediate MS office skills and knowledge of projector assembly /smart boards is desirable.
•Highly organized and able to multi task, able to work autonomously and demonstrate initiative, effective problem solving and should be approachable with advanced interpersonal skills.

Responsibilities will include but will not be limited to:


•Teach face to face classes approx. 30 hours per week plus undertake placement testing and examining roles
•Undertake all lesson & exam preparation and correction of student work that is required
•Help with correction of e-learn course materials
•Advise and help students when required out of class time, and deal with student feedback
•Provide a mentoring role to less experienced teachers
•Conduct peer observations and prepare to be observed
•Participate in teacher training sessions
•Assist in the academic development of the department and undertake project work as required


Closing date for applications: 03 August 2014
Vacancy Ref Number: 1005

To apply for this vacancy, please

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