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Careers | Management and other vacancies

Manager, ICT Software Development

Responsible for all aspects of development, maintenance and support activities for internally created applications including: Software Development Life Cycle (Agile & Waterfall), technologies (languages, databases, tools and third party components), environments, management of the staff and project workload.

To qualify for this role, the candidate must possess the following:


•5 to 10 years of experience in Application Development
•Software Engineering / SDLC  Certification
•Object Oriented Programming Certification
•Project Management Professional Certification is a plus
Functional Skills
•Net Programming (3 tier Architecture) - VB and C #
•AJAX, HTML5, CSS3, JavaScript, Smart Grid, VSS and TFS
•SQL Server (Scripts, DB procedures, triggers, tables, indexes, etc.)
•Mobile Applications Development (Windows & Android)


Competencies
•Exceptional communication skills – both written and verbal in English.
•Able to provide good customer service to internal stakeholders and build relationships.
•Strong analytic and decision making abilities.

Responsibilities will include but will not be limited to:
•Propose and design a multi-year customer focused roadmap for addressing business demand that will factor human resources, development and coding standards / practices, cloud and mobile applications, new technologies and 3rd party software solutions and tools.
•Coordinate and manage staff resources and provide guidance on investigating new technologies in line with business unit objectives.
•Monitor, maintain and address the performance and issues of custom applications in accordance with approved SLA’s.
•Work with the end-users on the development and deployment of new software, upgrades, enhancements and fixes based on release schedules.
•Accountable for the complete development lifecycle including gathering requirements, database management, software development, testing, implementation, user follow up, support and Project Management.
•Take full ownership of the software development tools and Demonstrate knowledge of software design and design patterns, integration standards as well as its applicability at coding and testing cycles.
•Understand existing systems and their integration points with Oracle.
•Implement best practices such as: source code control, versioning and version control, software packaging and software release management.
•Participate in the design, development and coding aspects of all custom applications assigned to respective team. Establish and enforce coding standards and practices.


Closing date for applications: 18 September 2014
Vacancy Ref Number: 1060

To apply for this vacancy, please

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Account Manager, FM Cleaning

The FM Cleaning Division is looking for an Account Manager to manage and operate the development of the FM Services Division and meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements.

 

In order to qualify for this role, the candidates must possess the following:

  • A business  graduate or any related certified course, with 5-10 years relevant experience
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills, meet deadlines
  • Strong ability to find solutions to problems and make decisions

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non billable staff
  • Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client

 

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Divisional Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations Supervisors and Admin Assistant 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

 


Closing date for applications: 21 September 2014
Vacancy Ref Number: 1097

To apply for this vacancy, please

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Manager, Cash Management Centre

This role reports to the Head of Operations. To qualify, the candidate must possess the following:

  • A graduate with 5-10 years working experience of E2E cash management operations, cash processing machines & software
  • Ability to multi-task and possess good leadership skills and manage loss detection & designing mitigation plans
  • Excellent written and spoken English is a must
  • Good management skills, operational proficiency, customer-service orientation, problem solving and decision making skills

Responsibilities include but will not be limited to:

  • Plan, coordinate and manage CMCs & CDCs Operations efficiently
  • Maintain appropriate resource levels
  • Ensure day-end vault tally reports
  • Maintain Service Level Agreements (SLAs) with internal & external customers
  • Ensure CMC operations are cost effective
  • Conduct regular analysis of cash losses
  • Ensure SOPs are updated & followed at all times
  • Ensure staff are appropriately trained in their respective areas of responsibilities
  • Be aware of market trends on hardware & software needs of CMC operations
  • Maintain cordial relationship with all external customers, operational & support units of Cash Services & Group

Closing date for applications: 18 September 2014
Vacancy Ref Number: 1096

To apply for this vacancy, please

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Security & Compliance Manager, Cash Services

To qualify for this role, the candidate must possess the following:

  • A degree holder with minimum of 10-15 years service experience with army, police or private security company
  • Strong analytical approach and thorough understanding of Cash Services Operations
  • Sound knowledge of security gadgets used in CS operations and Investigative skills
  • High level of fluency in written & spoken English is highly essential; Arabic speaker is an advantage
  • Ability to trend reports and must possess good leadership skills, customer service oriented, good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • To oversee security & compliance functions of Cash Services operations with the aim of detecting & preventing losses, whether they be cash or asset oriented, from internal or external threats
  • Maintain regulatory compliance and ensure business continuity under favorable circumstances
  • To design & implement security plan suiting CS business needs & regulatory compliance
  • Design, implement, monitor & regularly update Standard Operating Procedures (SOPs)
  • Built, train & manage security team suiting their respective roles
  • Design job descriptions for security team suiting their specific roles
  • Manage physical security of all CS premises in accordance with regulatory & company standards
  • Maintain electronic security systems at all CS premises in accordance with regulatory & company standards
  • Investigate all incidents leading to losses & compile reports
  • Produce periodic trend reports to reflect losses & non-compliance
  • Coordinate with all internal & external stake holders towards achieving better security & regulatory controls
  • Design & develop business continuity plan in coordination with all internal & external stake holders

 


Closing date for applications: 18 September 2014
Vacancy Ref Number: 1095

To apply for this vacancy, please

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Assistant Manager, ATM Monitoring

The Cash Services team is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region. Operating the largest fleet of armored and special purpose vehicles in the UAE, and with two state-of-the-art high security Cash Management Centre’s and a hi-tech Communication Centre, the ever growing division is looking to hire a dynamic Assistant Manager to join its team.

 

This role reports to the Data Centre Manager. To qualify, the candidate must possess the following:

  • A  Graduate in Computer Sciences is preferred
  • With 3 to 5 years banking experience in a related field (ATM, Bank IT, Data Centre or Command and Control Centre)
  • Networking certification is essential
  • Excellent written and spoken English is a must
  • Customer  Service orientation ,good problem solving and decision making skills with a strong ability to meet deadlines  

Responsibilities will include but will not be limited to:

  • Ensure that the agreed SLA’s and deliverables are met for the banks which include service availability to the client.
  • First point of contact for the Monitoring team and will assist the Data Centre Manager in daily, weekly, and monthly reports.
  • Regular meetings with Customers to justify machine downtime. Weekly (every Tuesday) and Monthly meeting as per banks requirement.
  • Work with various groups to develop, maintain and execute schedules to complete all assigned tasks related to ATM Monitoring.
  • Ensure the team follows the SOPs and ensure SLA’s are met for the banks.
  • Ensure proper communication to all necessary parties.
  • Achieve and maintain uptime of all sites
  • Analyse the root causes of failures and take actions to prevent similar failures
  • Drive the rectification plans for machines not meeting uptime SLA

Closing date for applications: 18 September 2014
Vacancy Ref Number: 1094

To apply for this vacancy, please

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Customer Service Manager, Cash Services

Lead the TG Cash’s business unit’s drive to deliver excellent customer service while promoting and implementing a customer service culture throughout the business and its entire staff, in line with Transguard’s vision and values.

 

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 5-10 years relevant experience
  • High level of fluency in written & spoken English is highly essential
  • Must possess good  leadership skills, customer service oriented , good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Must have an understanding of UAE’s banking system and clients’ requirements.
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • Responsible for overseeing the customer service department and ensuring to deliver the highest level of customer services.
  • Manage customer services team and to ensure the needs of customers are being addressed as per TAT.
  • Aim is to provide excellent customer service and to promote the idea throughout the organisation.
  • To manage a team of Customer Services that focuses on meeting customer service efficiency and quality standards.
  • To provide customer servicing to Transaction Banking and ATM channels customers.
  • To support or supervise a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
  • To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
  • To Investigate and solve customer’s problems, which may be complex or long-standing problems that have been passed on by Assistant Manager Customer Services.
  • To determine customer service requirements by maintaining regular meetings with customers; visiting operational environments; conducting surveys.
  • To engage with customers as their trusted single point of contact by developing and maintaining close relationships.
  • To meet with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
  • To promote Transguard as a premium, value for money, service provider through the identification of key focus areas for operational/strategic review, prioritizing of improvement initiatives and agreeing action plans with internal stakeholders, monitoring measured progress against agreed initiatives, and marketing of proven benefits back to the customer.

Closing date for applications: 14 September 2014
Vacancy Ref Number: 1093

To apply for this vacancy, please

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Project Manager

Lead the way in giving Transguard a competitive advantage through planning, implementing, and tracking strategic projects related to many business units by following the structured Project and Change Management frameworks identified by the PMO.

 

Job Responsibilities / Accountabilities:

  • Collaborate with senior management and key stakeholders on defining and finalizing the scope of each individual project.
  • Take full ownership of projects execution by aligning project teams to plans that identify and sequence the activities needed to successfully complete the projects.
  • Establish communication plans to update project teams including key stakeholders on the progress of active projects.
  • Lead the discussion with the appropriate business managers about the resources requirement for projects and make sure staff with the appropriate skills are assigned to project activities.
  • Identify potential project risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
  • Conduct periodic reviews with the project team to assess progress and ensure that project standards identified by the PMO are being fulfilled.
  • Monitor the progress of the projects and make the necessary adjustments to successfully deliver the projects within the approved scope, time and budget.
  • Be a driving force behind establishing the project success criteria with the sponsor and assess if the criteria was met before project closure.
  • Become a Subject Matter Expert for designated business areas.
  • Transform business units by proposing new solutions (technology based or business processes) or enhancing existing ones that result in improving business productivity and increasing throughput.

 

 


Closing date for applications: 11 September 2014
Vacancy Ref Number: 1090

To apply for this vacancy, please

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Senior Systems Administrator

To be the person to take charge and lead the way in giving Transguard a competitive advantage by evaluating and facilitating the adoption of new and innovative in house and Cloud technologies that will add value to the business.    

 

Job Responsibilities / Accountabilities:

Strategy

  • Design and propose a three year business oriented strategic roadmap for infrastructure that will encompass human resources, Cloud and mobile solutions, security and disaster recovery, and new technologies.

Management

  • Lead and expand the knowledge and value of a team of System Administrators.
  • Manage critical vendors and approve SLAs.
  • Ensure operations and services by ensuring SOPs and documents are fit for purpose and practical.

Mobility and Cloud Computing

  • Give TG business a competitive advantage by moving solutions to mobile applications.
  • Help TG leverage the business functions of Microsoft Lync Server, and SharePoint on the Cloud.
  • Hands on experience in managing and optimizing MS Office 365 Hybrid deployment
  • Ensure TG operates the best enterprise mobile management solutions (BES and Air Watch).
  • Find creative solutions using Microsoft Azure to reduce costs and operational risks.

Risk Management and DR

  • Safeguard business operations by deploying high availability and redundancy at primary and DR sites, thereby being integral to the organization’s business continuity plan.
  • Assist in evaluating and implementing DR sites and Business continuity plans.
  • Be a driving force behind security, resulting in the best blend of security and functionality.

Technology

  • Take full ownership of the latest full HP Converged Infrastructure and Matrix Cloud Solution.
  • Make Transguard a leader in the use of Hybrid Virtual environment, using VMware and Hyper V.
  • Design and implement the latest VDI solutions using Citrix and Microsoft technologies.
  • Advise on capacity planning and optimal resource utilization using dashboard and benchmarks.
  • Create and rollout a long term optimal backup strategies and design for the latest HP D2D Backup System, HP MSL Tape Library and HP Data Protector.

Closing date for applications: 07 September 2014
Vacancy Ref Number: 1083

To apply for this vacancy, please

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Director of HSE

To strategically give Transguard a competitive advantage by leading the transformation of Transguard into an employer of choice in the UAE, through establishing an H&SE strategy that puts our employees’ safety as the number one priority within the organization. This strategy will engage and involve all levels of employees across all sections of the organization, which will drive a behavioural based H&SE environment across Transguard, resulting in Health and Safety becoming part of the DNA of the organization, thereby reducing accidents and injuries, whist improving work environments and employee morale and engagement.

 

Job Responsibilities / Accountabilities:

General

Being a member of the Senior Management Team, you will find ways in making H&SE a business partner to the business units rather than an investigating and policing function within the organization. H&SE needs to be a ‘value add’ function which involves the business units in all aspects of Health and Safety, including policies, procedures, training, risk assessments, accident investigations, analysis and recommendations.

  • Manage and develop the Health & Safety team
  • Work with relevant managers within Transguard to develop and drive H&SE strategies and programs across the organization that measurably improves our health and safety behaviour.
  • Support, teach, coach and provide tools to management and staff, to ensure that the right safe behaviours are understood and performed, thereby safeguarding the health and safety of all people within our workplaces.

Communication Strategy

Develop a communication strategy that caters to the different levels of the organization, from white collar head office workers, to blue collar laborers.

  • Ensure it is communicated in as many languages as relevant to our workforce.
  • Use of the all available communication channels (Intranets, Posters, SMS, emails, oral, etc.)
  • Work with the business units to develop relevant toolbox talk topics and how to deliver them.
  • Keep employees aware of any new H&SE policy or requirements issued by the Municipality or Federal authorities.
  • Produce regular reports for the senior management team with incident analysis, trend analysis and improvement suggestions.

Training

Develop a Transguard tailored IOSH and Nebosh training program that will be delivered in-house by the H&SE team. With the expectations that all employees above supervisor level be IOSH trained within the first 3 years.

  • Improve and expand the existing Safety Champions program, ensuring the right people (role and quantity) are enrolled in it.
  • Collaborate with the Training Academy to ensure all trainings and certifications are recorded and tracked for scheduled re-training, additional training and performance management appraisals.

Audits, Monitoring & Tracking

Work with each business unit in setting realistic AFR targets for their business, and how to improve their operations and workplaces so that targets are attained.

  • In conjunction with the Quality Assurance department and the business units, ensure that all SOPs, especially in potentially hazardous environments, are the safe and right SOPs.
  • Propose, implement and monitor measures necessary to comply with UAE Health, Safety & Environment Legislation and Codes of Practice
  • Carry out workplace safety audits and work with the business units to ensure any remedial recommendations are implemented.
  • Track, maintain and report statistics for failed audits, near accidents and accidents.
  • With the business units, investigate all accidents; prepare and analyze trends and propose corrective actions where necessary

Policies and Procedures

  • Develop and maintain Group Health, Safety and Environment policies which meet the Company’s requirements and commercial obligations.
  • Liaise with Municipality/Government Health and Safety departments to ensure Company policies, practices and procedures meet their requirements

Catalyst for Change Management

Be a key strategic member working with the Operational Excellence team, in its pursuit to make continuous improvements a part of the ethos of the organization. By championing and supporting initiatives within H&SE and across the organization.


Closing date for applications: 14 September 2014
Vacancy Ref Number: 1080

To apply for this vacancy, please

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Female Housekeeper (Filipino)

To qualify for this role, the candidate must possess the following:

  • Under Graduate with 1 to 3 year experience
  • Must be a customer service oriented
  • Must have a basic computer knowledge in excel
  • Must have the ability to communicate, read and write in English

Responsibilities include but will not be limited to:

  • Determine routing schedule and communicate work flow instruction to the staff on a daily basis
  • Ensure safe working - using correct warning signs, protective clothing and safety equipment, being mindful of hazards to other staff and  compliance with Health & Safety practice
  • Verify that all staff report to duty on-time and sign-in / sign-out correct time
  • Complete a ‘Daily Operational Report’ and submit to the FM Office for review by Contract Supervisor.  For instance, ensure to report any staff disciplinarians (sickness, absence) to Contract Supervisor so that this can be dealt with as soon as possible.
  • Ensure requirements for extra staff are communicated / discussed with Contract Supervisor. Help to arrange deployment of extra staff as well as guiding them on their duties for the specified work site and monitor their performance.
  • Train and supervise new employees.

Closing date for applications: 21 September 2014
Vacancy Ref Number: 1029

To apply for this vacancy, please

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