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Careers | Management and other vacancies

Account Administrator

Transguard Themis specializes in providing end-to-end recruitment, contract staffing and outsourcing services to professional organizations throughout the UAE. Its focus is on providing management, technical and administrative personnel on either temporary or short term contract basis to organizations.


To qualify for this role, the candidate must possess the following:
•Degree holder with a minimum of three years of experience in a contract staffing and outsourcing function.
•Excellent written and verbal communication skills in English.
•Proficient in Hindi and or Urdu is mandatory.
•A leader with genuine flair for the service industry alongside a professional approach in handling problems & providing quick business solutions.
•Customer service orientation, with high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.
•Sound working knowledge of MS Office (Excel/Word/Outlook) and HRIS databases.
•Must have a UAE driver’s license and own car.
•Payroll experience is a plus.

Responsibilities will include but not be limited to the following:
•To assist the TG Themis Management Team in all aspects of service delivery and compliance.
•Be the primary point of contact for the client as well as their employees, dealing predominantly with all HR, PRO, Payroll and Finance related matters on behalf of the client or its employees, whilst following Company procedures and requirements.
•Assist Line Manager with payroll approvals for monthly salary payments and coordinate payroll queries until resolved.
•Ensuring Status spread-sheets and databases are kept ‘updated’ and ‘clean’.
•Escalate any issues to the Line Manager and assist in the resolution as per given guidelines.
•Develop a good working relationship with the client and employees to ensure the smooth running of the contract as appropriate.
•Respond to customer queries over the phone, in person, or by email.
•Facilitate Employee Induction sessions wherever needed.
•Provide the client with updated reports and information when required.
•Ensure all contractual SLA’s are met.
 


Closing date for applications: 07 May 2014
Vacancy Ref Number: 1003

To apply for this vacancy, please

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Customer Service Centre Manager

The Customer Service Centre Manager is responsible for the daily running and management of the Centre through the effective use of resources. They have responsibility for meeting and setting, customer service targets as well as planning areas of improvement or development. They must ensure the CSC operates efficiently to agreed standards and delivers a consistent, high quality service.

To qualify for this role, the candidate must possess the following:
•Diploma holder with 3 years of management experience in a call centre.
•Excellent communication skills, confident in the ability interact with senior stakeholders across TG and with clients alike.  Skills in English are mandatory. Knowledge of Hindi or Arabic is a plus.
• Strategic thinker, able to identify and leverage business development and continuous improvement opportunities for the CSC.
•Highly organized and able to multi task in a fast paced environment.
•Effective problem solving ability, along with proactive escalation of technological issues.
•Demonstrated management experience in leading a team.
•Intermediate MS Office skills.
•UAE driver’s license and personal car is required.
•Able to work at night when an emergency arises in the Customer Service Centre.

Responsibilities will include but will not be limited to:
•Setting and meeting performance targets for speed, efficiency and quality.
•Managing the daily running of the Call Centre.
•Liaising with supervisors, operatives and third parties to gather information and resolve issues.
•Monitoring random calls to improve quality, minimize errors and track operative performance.
•Coordinating staff recruitment and liaising with HR staff.
•Reviewing the performance of staff, identifying training needs and planning training sessions.
•Recording statistics, user rates and the performance levels of the Centre and preparing reports.
•Handling the most complex customer complaints or enquiries.
•Organizing staffing, including shift patterns and the number of staff required to meet demand.
•Meeting regularly with clients and to understand what their requirements are.
•Compiling and submitting monthly management reports.
•Compiling and submitting monthly KPI information.
•Responsible for continuous improvement of service levels, processes and infrastructure.
•Business development of CSC, including up-selling current services, organic growth within contracts and cross selling to and from existing clients.


Closing date for applications: 07 May 2014
Vacancy Ref Number: 1074

To apply for this vacancy, please

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Training Academy Facilitator - Cleaning Services

     
Transguard Training Academy’s mission is to ensure that all training and developmental activity we undertake has a positive impact on the future performance of our employees by providing inspiring training that motivates individuals to achieve their full potential thereby helping Transguard Group achieve our Corporate goals.


To qualify for this role, the candidate must possess the following:


•Graduate with minimum 12 months   operational experience in cleaning services.
•Excellent communication skills in English are mandatory with a minimum TG English level 4.
•Highly organized and able to multi task, able to work autonomously and demonstrate initiative, effective problem solving and should be approachable with advanced interpersonal skills.
•Intermediate MS Office skills and knowledge of projector assembly /smart boards is desirable.

Responsibilities will include but will not be limited to:


•Deliver cleaning courses for staff in the FM Cleaning division.
•Prepare session packs to ensure all required forms, course material, and hand-outs are ready for each scheduled class.
•Facilitate training sessions which meet their course objective by maintaining classroom control and creating an effective learning environment.
•Provide assessment of course material/resources and report findings to the Training Academy Specialists/Manager to ensure modifications/development are in accordance with requirements.
•Complete candidate evaluation forms to aid comprehensive feedback to be supplied to Line Management.
•Document suggestions for amendments/improvements to ensure course material is current and relevant.
•Assist with maintaining classrooms.
 


Closing date for applications: 04 May 2014
Vacancy Ref Number: 1013

To apply for this vacancy, please

click here.

Traning Academy Facilitator- English

Transguard Training Academy’s mission is to ensure that all training or developmental activity we undertake has a positive impact on the future performance of our employees by providing inspiring training that motivates individuals to achieve their full potential thereby helping Transguard Group achieve our Corporate goals.


To qualify for this role, the candidate must possess the following:
•Degree plus CELTA or equivalent (e.g. Trinity Cer TESOL).
•Teaching experience pre or post CELTA.
•Ability to teach at all levels from below A1 to minimum B2, teach ESP if required and adapt to flexible working conditions.
•An excellent English communication skill is mandatory.
• Ability to speak Arabic, Hindi or Tamil may be an added advantage.
•Intermediate MS office skills and knowledge of projector assembly /smart boards is desirable.
•Highly organized and able to multi task, able to work autonomously and demonstrate initiative, effective problem solving and should be approachable with advanced interpersonal skills.

Responsibilities will include but will not be limited to:
•Teach face to face classes approx. 30 hours per week plus undertake placement testing and examining roles
•Undertake all lesson & exam preparation and correction of student work that is required
•Help with correction of e-learn course materials
•Advise and help students when required out of class time, and deal with student feedback
•Provide a mentoring role to less experienced teachers
•Conduct peer observations and prepare to be observed
•Participate in teacher training sessions
•Assist in the academic development of the department and undertake project work as required


Closing date for applications: 01 May 2014
Vacancy Ref Number: 1005

To apply for this vacancy, please

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Operations Coordinator - Hospitality

The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

  • Graduate and must have 1-3 years Supervisory Cleaning, Hospitality, Retail, or Commercial experience.
  • Nationality: Indian, Nepalese or Sri Lankan.
  • Can speak Hindi, Excellent English and any language is preferable.
  • Sound knowledge of Microsoft Office, excellent time management, and a strong ability to meet deadlines.
  • A genuine flair for the service industry with a professional approach in handling operational problems & providing quick business solutions.
  • Customer service oriented, highly organized and should possess strong leadership skill, good time management and an ability to meet deadlines.
  • Must have previous cleaning experience in a supervisory position – training experience is a plus.
  • Possession of a UAE Light vehicle License is essential.

Responsibilities will include but will not be limited to:

  • Help to ensure that the following details are kept updated and accurate by supporting the HR/Administration Teams as required: Contract designation, Accommodation transfers, Transport requirements, Time & Attendance. ID Cards, Health Cards and medicals.
  • Ensuring all records relating to Disciplinary Action and Incident reports are collated and referenced.
  • Oversee the work carried out by the Location Supervisors and Senior Supervisors ensuring that all client requirements are being met.
  • Support the implementation and maintenance of all procedures involving Operational areas.
  • Highlight any issues and assist in rectifying them within a specified time period liaising with management.
  • Hold weekly meetings with specified Account/Operation Managers to update and highlight any issues/progress within the FM Security office.
  • Interface regularly with the Account Managers and provide support with all Operational areas. Supports the management and control processes for all operational areas, e.g. the auditing of contract performance on site.

Closing date for applications: 04 May 2014
Vacancy Ref Number: 1066

To apply for this vacancy, please

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Male Housekeeper

The FM Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

  • Undergraduate with 1 to 3 years’ experience in related cleaning background.
  • Must have the ability to communicate, read and write in English.
  • Customer Service Oriented; a team player who is well organized in problem solving and decision making.
  • Good time management and should have the ability to work under pressure.

Responsibilities will include but will not be limited to:

  • Sweep and mop floors and/or vacuum carpets.
  • Dust and polish furniture, and keeping it arranged.
  • Vacuum draperies and upholstered furniture.
  • Empty ashtrays and garbage containers.
  • Sort, count, mark and fold linens.
  • Make beds and /or change bedding.
  • Scrub, disinfect and polish bathroom fixtures.
  • Replace towels, soap and other supplies.
  • Report damage, theft and articles found to the executive housekeeper or supervisor.
  • Observe precautions required to protect hotel and guest property.
  • Keeping storage areas and carts well stocked, clean and tidy.
  • Cleaning carpets and floors.
  • Shampooing carpets and upholstered furniture.
  • Hanging draperies.
  • Collecting soiled linens and garbage.
  • Receiving and storing linens.

Closing date for applications: 04 May 2014
Vacancy Ref Number: 1063

To apply for this vacancy, please

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Female Housekeeper (Filipino)

To qualify for this role, the candidate must possess the following:

  • Under Graduate with 1 to 3 year experience
  • Must be a customer service oriented
  • Must have a basic computer knowledge in excel
  • Must have the ability to communicate, read and write in English

Responsibilities will include but will not be limited to:

  • Determine routing schedule and communicate work flow instruction to the staff on a daily basis
  • Ensure safe working - using correct warning signs, protective clothing and safety equipment, being mindful of hazards to other staff and  compliance with Health & Safety practice
  • Verify that all staff report to duty on-time and sign-in / sign-out correct time
  • Complete a ‘Daily Operational Report’ and submit to the FM Office for review by Contract Supervisor.  For instance, ensure to report any staff disciplinarians (sickness, absence) to Contract Supervisor so that this can be dealt with as soon as possible.
  • Ensure requirements for extra staff are communicated / discussed with Contract Supervisor. Help to arrange deployment of extra staff as well as guiding them on their duties for the specified work site and monitor their performance.
  • Train and supervise new employees.

Closing date for applications: 04 May 2014
Vacancy Ref Number: 1029

To apply for this vacancy, please

click here.

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