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Careers | Management and other vacancies

Head of Human Capital Management (HCM)

Transguard’s highly experienced Human Resources team offers a wide range of HR and Welfare support services. Our management team has an extensive knowledge of the specific legislative and cultural needs required in the region and our multicultural Welfare teams are able to anticipate and offer individual employees the support they need.
The HR department is expected to manage and deliver high volume, high quality, standardized HR services and operations in accordance with local Labour Laws, service level agreements and key performance indicators to ensure a highly efficient and motivated employee workforce.
 
Job Purpose:
The Head of HCM will lead, manage and develop the HR Employee and Organisational Development services within the Transguard Group. This encompasses providing support, direction and thought leadership in the strategy and delivery for Employee Relations and Welfare; Recruitment and Manpower planning; Learning and Development; Reward; and Performance Management. 
The Head of HCM will work in conjunction with the Head of HR Operations to create a fluid, effective and joined up HR department with designed strategies to support the anticipated growth of the Group.
 
To qualify for this role, the candidate must possess the following:
  • Relevant degree and specific post graduate professional qualifications/ accreditation in their field
  • Excellent computer skills in a Microsoft Windows environment (especially Word, Excel and PowerPoint)
  • Excellent communication skills with an excellent interpersonal, negotiating and coaching skills.
  • Project Management Institute (PMI) and/or Lean Six Sigma certified
  • Strong experience of the full complement of Generalist HR offerings and solutions 
  • Ideally hold a CIPD or HR Management qualification
  • Experience in an organisation made up of both blue and white collar employees in the Middle East region
  • Organisational development and change management experience
  • Holistic approach to how HR integrates into the Business to achieve business goals
  • Flexibility to adjust to varying demands, shifting priorities, ambiguity and rapid change
  • Strong interpersonal /communication skills with ability to build strong rapport and relationships at all levels
  • Strong leadership capability with an adaptable style according to audience and situation
  • Ability to understand and integrate cultural differences and working styles to maximize performance
Job Responsibilities / Accountabilities
 
The Group is at a pivotal point of growth. In order to support this, the HR department will underpin the strategic aims of the business with robust HR strategies and communications for employee services. The Head of HCM is key to the sustainable success of the Group.
 
Organisational Development 
  • Develop a sound awareness and understanding of the Group and its short and mid term strategy
  • Work with the CHRMO to develop an organisational effectiveness plan, creating opportunities for the development of an organisational culture and behaviours that reflect the mission and values
  • Create on-going assessment of the engagement of the Group’s employees and create methods to address key themes
  • Ensure effective Performance Management is implemented 
  • Work with the CHRMO to define the resource and requirements to create a fit for purpose reward strategy to meet the varying requirements of employees
  • Ensure Brand Management supports the strategic goals of the Department and the Group 
  • Ensure communications are clear and consistent and key messages are rolled out in a structured and considered way to gain employee confidence and stakeholder buy-in
Performance Management
  • Create and develop with the CHRMO a fit for purpose and integrated Performance Management programme for the Business in the short and medium term
  • Utilise existing resource and practices and develop new processes to enhance the overall effectiveness of employee behaviours and performance, to attain a highly productive workforce. This will include appraisals, competencies, role mapping, grading, learning and development and linking performance to reward as appropriate to the needs of the business
  • Ensure key communications are provided continuously and consistently for clarity of expectations and information share
  • Ensure Performance management tools are applicable and relevant in such a diverse workforce
  • Create a culture of continuous feedback as appropriate to the Group needs
  • Ensure all Performance Management process are tailored and trained for the Group’s diverse workforce and timelines adhered to
  • Team Management.
  • Gain good understanding from each direct report on their areas of responsibility 
  • Provide leadership and management to the team, ensuring high levels of service are provided to the Business
  • Create a customer-centric approach to delivery where HR understands the Business needs and is viewed as accessible and supportive 
  • Provide direction and support to the Welfare team including ensuring any potential issues are identified at an early stage. Develop a welfare strategy that enhances Employee wellbeing and the Transguard Experience. 
  • Provide consultation and leadership to the HR Managers to help them become trusted advisors to their business units
  • Provide support for the Recruitment teams, local and overseas, to meet the high volume needs of the business, in a timely and cost efficient manner
  • Ensure the team is joined up and understands the key drivers and focus of the business and HR department 
  • Work with the CHRMO to develop a Rewards programme to ensure there is a fair process that fits the Group’s needs in all varying levels
  • Work with the CHRMO to develop a Learning and Development programme to ensure there is an appropriate level of relevant learning taking place in a structured way that fits the Group’s needs in all varying levels
  • Empower the team to deliver to the required expectations and provide support, coaching and guidance where relevant 
Measures and Metrics
  • Ensure customer-focused HR service delivery excellence across the entire employee life cycle; applying exceptional process and project management to enable effective and cost-efficient service delivery
  • Work with the HR Operations team to define key measures for the business and create methods to reduce attrition and absenteeism etc. 
  • Monitor feedback and exit interviews to understand themes and implement recommendations
  • Demonstrate to key stakeholders in the business, how HR and employees add value creation through appropriate metrics
Continuous Improvement
  • Lead the transformation and development of existing methods to streamline the employee and user experience wherever possible and relevant
  • Ensure all team members apply standards, practices and processes in a consistent way, and that non-compliance and complaint processes are in place and correctly utilised to input to the continuous improvement process
  • Work with HR Operations to have an insight into analysis tools, to map end-to-end processes, resolve or troubleshoot challenges and drive continuous improvement in service delivery and end-user satisfaction
  • Partner with ICT and PMO teams to optimise and develop Oracle HR and enabling technologies in support of efficiency and effectiveness improvements
  • Take responsibility for delivery of allocated HR projects and involvement in projects managed by other team members
  • Keep up to date with developments and news within the industry and market; evaluate how these may impact the various teams and departments, and make recommendations accordingly
  • Leverage network of HR contacts and keep up to date with HR developments in the region
Functional Skills
  • Advanced/expert knowledge of UAE employment laws and practices
  • Experience in the Generalist HR management 
  • Broad HR knowledge in key areas such as Change Management and Organisation Development 
  • Experience of servicing an organisation against standardised service level agreements, and key performance indicators
  • Knowledge of IT systems and cloud based systems
Working Relationship 
  • Key stakeholders include CHRMO, PROs, HR Operations Team, Training Academy, Payroll, Welfare, Recruitment, and Property & Logistics
  • Operations Business Units (e.g. Aviation, FM, Security etc.)
 

Closing date for applications: 28 February 2015
Vacancy Ref Number: 1117

To apply for this vacancy, please

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Administrator - Property Logistics

The Property & Logistics Department plays a pivotal role in ensuring that the entire Group’s staff accommodation facilities are well-maintained and managed, and meet all statuary requirements. It is also responsible for all staff and operational transport and the maintenance of the Group’s substantial vehicle fleet.
 
To qualify for this role: 
  • The candidate must be High School/Diploma educated with 2-5 years of related experience
  • Good knowledge of administration procedures
  • Good English communication skills with basic knowledge of MS office
  • The individual must be customer oriented, organized; a team player who can achieve quality results with strong initiative and commitment.
Responsibilities will include but will not be limited to:
  • Administrate all TGHQ access requirements and follow up action.
  • Collate, check, prepare and submit all accommodation contractor invoices for payment. 
  • Investigate and rectify all discrepancies. 
  • Raise PR for laundry invoices once validated and approved.
  • Prepare and monitor DEWA bills to submit to finance on a monthly basis.
  • Maintain data of camp population and location.
  • Draft agenda and minutes for meetings.
  • Prepare and submit weekly reports:
  • Awol, Accommodation occupancy, Skip & Sewage, OSD, Statistics
  • Update staff information (Corbiz) as and when required on a daily basis. This to include staff leavers, new starters, ID numbers and general information.
  • Staff information to be monitored and updated on a daily basis, including sickness, absence, holiday entitlement, and logging incident reports. 
  • Report all personal sickness, absence and holidays as per Company procedures.
  • nterfaces regularly with the Accommodation Manager/Accommodation & Logistics Accounts Officer.
  • Meet all requests within the agreed time scale.
 

Closing date for applications: 31 January 2015
Vacancy Ref Number: 1122

To apply for this vacancy, please

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Maintenance Manager - Property & Logistics

The Property & Logistics Department plays a pivotal role in ensuring that the entire Group’s staff accommodation facilities are well-maintained and managed, and meet all statuary requirements. It is also responsible for all staff and operational transport and the maintenance of the Group’s substantial vehicle fleet.
 
To qualify for this role: 
  • An engineering Graduate/Vocational Certificate educated candidate.
  • Minimum 10 years of experience in relevant field.
  • Excellent English communication skills with good knowledge of MS office.
  • The individual must be customer oriented, organized, good problem solving and a strong ability to meet deadlines.
 
Responsibilities will include but will not be limited to:
 
Team
  • Hire, develop and manage a team of maintenance professionals
  • Ensure teams are cross-skilled developed and trained
  • Match skill requirements with forecasted workload
  • Monitor and visit the teams at regular intervals
  • Control and support the team supervisors
  • Ensure all Supervisors without a valid license obtain their UAE driving licenses within agreed timeframe 
  • Prepare weekly staff meetings with the maintenance teams
  • All training carried out is to be recorded in staff personnel files. 
HS&E & Quality
  • Ensure weekly Toolbox Talks
  • Develop and maintain an HS&E and Quality Plan in conjunction with IMS
  • Ensuring that all staff members follow company health and safety policies and workflow processes.
Property Maintenance
  • Develop and implement a planned preventative maintenance plan to be executed and linked to our CAFM system
  • Develop, maintain and execute corresponding maintenance plans
  • Ensure material flow is optimal (usage vs. orders)
  • Monitor and report performance as per agreed SLAs and report formats ensuring KPIs are met
  • Address reactive maintenance requests in a timely manner and ensure where possible jobs are closed first time (i.e. no repeat call-outs)
  • Address and provide suggestions that arrive from vandalism to prevent repeat occurrences 
  • Ensure Maintenance teams have the correct tools and equipment
  • Holding regular meetings with internal-client i.e. Business Units
  • Planning of transport requirements in advance of any work commencing.  
Cost Management
  • Ensure Targets are met as per approved maintenance plan
  • Selection of materials for cost effective deployment
  • Expedition of materials orders
  • Authorize any Purchase requests within your authority limits.
Management Reports
  • Costs of maintenance per camp and per capita
  • Savings from maintenance per camp and per capita
  • Work order cycle time
  • Ordering delays
  • Procurement delays
  • Planning delays
  • Execution delays

Closing date for applications: 07 February 2015
Vacancy Ref Number: 1121

To apply for this vacancy, please

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Payroll Administrator

Transguard’s Finance Department is the central resource for everything connected with the financial affairs of the Group. The department has four key activities:  Decision Support, Financial Accounting, Payroll & Project Finance.  To join our ever growing Finance team; we are looking for a Payroll Administrator.
 
In order to qualify, the candidate must possess the following:
 
  • Graduate with 1-3 years relevant experience 
  • Good spoken & written communication skills in the English language is a must 
  • Excellent knowledge of MS Office and PC skills
  • Good customer service, mathematical and analysis skills, great attention to detail, excellent time management, and a strong   ability to meet   deadlines 
 
Responsibilities will include but will not be limited to:
 
  • To produce all payrolls, i.e. Main payrolls on computerised system and External payrolls  
  • To ensure all payments are accurately made in accordance with any published timetable.  
  • To calculate and accurately record all ad-hoc payments, including Leave Settlements and End of Service Benefits.
  • To release undisbursed salaries/leave salaries on authorisation from HR.
  • To check and distribute cash to staff for Ad-hoc payments.
  • To calculate salaries for External staff on Excel.
  • To prepare reports for Accounts to draw cash and make bank transfers to staff.
  • To provide Accounts with Payroll figures for input to the accounting system and monthly breakdowns and balances on Staff   Advances, Undisbursed Salaries, Deposits Held and Ad-hoc payments for input and reconciliation.  
  • To prepare Salary Certificates and Salary Transfer letters.
  • To accurately file all Payroll paperwork daily.  
 

Closing date for applications: 02 February 2015
Vacancy Ref Number: 1038

To apply for this vacancy, please

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Kitchen Steward

The FM Cleaning & Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

This role reports to the Kitchen Steward & in order to qualify, the candidate must possess the following:

·         1 to 3 years experience in related cleaning background.

·         Must have the ability to communicate, read and write in English.

·         Customer Service Oriented; a team player who is well organized in problem solving and decision making.

·         Good time management and the ability to work under pressure.

Responsibilities will include but will not be limited to:

·                  Washes, Scrubs and maintains Kitchen and related walls and floors.

·                  Operates Dishwashing machine to manufacturer’s specifications and instructions.

·                  Washes and scrubs pots and pans used in the kitchen.

·                  Arrange Chinaware, Silver in store rooms and shelves.

·                  Empties various garbage cans as appropriate.

·                  Assists Kitchen personnel as required.

·                  Adopts the “Clear as you go” method of working.

·                  Complies with HACCP hygiene and Sanitation standards.

·                  Complies with hotel’s Health & Safety Policy.

·                  Performs related duties and special projects as assigned.

·                  Fully complies with guideline and procedures related to chemicals and cleaning materials.

·                  Ensures maintenance of established standard.

 


Closing date for applications: 24 February 2015
Vacancy Ref Number: 1119

To apply for this vacancy, please

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Housekeeper

The FM Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

·         Undergraduate with 1 to 3 years’ experience in related cleaning background.

·         Must have the ability to communicate, read and write in English.

·         Customer Service Oriented; a team player who is well organized in problem solving and decision making.

·         Good time management and should have the ability to work under pressure.

Responsibilities will include but will not be limited to:

·         Sweep and mop floors and/or vacuum carpets.

·         Dust and polish furniture, and keeping it arranged.

·         Vacuum draperies and upholstered furniture.

·         Empty ashtrays and garbage containers.

·         Sort, count, mark and fold linens.

·         Make beds and /or change bedding.

·         Scrub, disinfect and polish bathroom fixtures.

·         Replace towels, soap and other supplies.

·         Report damage, theft and articles found to the executive housekeeper or supervisor.

·         Observe precautions required to protect hotel and guest property.

·         Keeping storage areas and carts well stocked, clean and tidy.

·         Cleaning carpets and floors.

·         Shampooing carpets and upholstered furniture.

·         Hanging draperies.

·         Collecting soiled linens and garbage.

·         Receiving and storing linens.


Closing date for applications: 24 February 2015
Vacancy Ref Number: 2019

To apply for this vacancy, please

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Account Manager – FM Cleaning and Hospitality

The FM Hospitality department is looking for an Account Manager responsible for the departments’ key accounts including overseeing the commercial, operational, and service level aspects of these accounts. The FM Hospitality Account Manager is an integral member of the departments’ management team and will support the overall development of the department.

In order to qualify for this role, the candidates must possess the following:

  • 5-10 years of experience, preferably from a hotel or customer service management background
  • A business  graduate or any related certified course
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills,  and ability to meet deadlines
  • Strong ability to find solutions to problems and make decisions
  • Strong organization and time management abilities

 

Responsibilities will include but will not be limited to the following:

Commercial Management

  •  Responsible for developing the business growth of the account
  •  Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare monthly report with operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Department Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue.      
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non-billable staff
  • Report any variations to the contract to the Department Manager and ensure that these are reviewed and agreed with the client

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Department Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations team including managers, coordinators, and supervisors 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award.
  •  Monitor that work schedules are being followed by the staff

Closing date for applications: 07 February 2015
Vacancy Ref Number: 1116

To apply for this vacancy, please

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Head of Production Services

 

To be the person that leads the way in giving Transguard a competitive advantage through evaluating and facilitating the adoption of new and innovative in-house / Cloud based technologies. The Head of Production Services is responsible for the implementation and operation of all technology infrastructure including network, servers, storage, telephony and data centre operations. This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems.

To qualify for this role, the candidate must possess the following:

·         Graduate with minimum 10 years of experience.

·         ITIL 3 Foundation / Service Delivery Certification

·         PMP Certification

·         Cisco Certification

·         Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

·         Effective oral and written communication

·         Excellent leadership, management and organizational skills

·         Evidence of the practice of a high level of confidentiality

 

Responsibilities will include but will not be limited to:

 

Strategy

·         Play a key role in the development and execution of IS strategy.

·         Partner with the CIO and IT leaders to design and implement short and long term strategic plans that ensures infrastructure capacity meets existing and future business demand.

Planning

·         Research and recommend products, services, solutions and standards that aligns with the objectives highlighted in the IS strategy.

·         Participate in the formulation of a company enterprise architecture and business continuity plans.

·         Lead the way in formulating a disaster recovery plan that is aligned with and supports the strategic goals of the business.

·         Champion the planning and lead the deployment of infrastructure security measures.

Operational Management

·         Hands-on experience that enables direct oversight, problem-solving and participation for complex infrastructure implementation, system upgrades and operational troubleshooting (HP Matrix / 3par storages /Azure / Layer 3 networks).

·         Perform other duties as assigned.

·         Implement best practices for infrastructure services including proven infrastructure methodologies, service management processes and operational support.

·         Establish and maintain a service catalogue that is based on ITIL 3 concepts and working models, which governs the services delivered by the team.

·         Establish, measure and manage service level agreements with vendors.

·         Develop, implement, and maintain policies, procedures and daily run books required to administer infrastructure operation and facilitate succession planning.

·         Monitor, measure and report on services performed against service levels and KPI’s.

·         Build high performing team through staff development, recruiting and retention to support growing business needs.


Closing date for applications: 14 February 2015
Vacancy Ref Number: 1112

To apply for this vacancy, please

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Supervisor, FM Cleaning

FM Cleaning services team provides a comprehensive range of services to a board spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.

 

To qualify for this role, the candidate must possess the following:

  •  Graduate with 3 to 5 years relevant experience
  • Advanced knowledge MS office and excellent written and spoken English is a must.
  • CAFM reach and Oracle exposure an added advantage.
  • Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

Responsibilities will include but will not be limited to:

  • Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
  • Ensure all monthly stock counts are completed and documented then handed in to the admin support & to ensure all purchase requests to be monitored and deliveries checked and signed.
  • Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
  • Ensure that any additional transport requirements are adhered too. Work alongside the transport division to ensure smooth running.
  • Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
  • Ensure that all contract scope of work contracts are adhered too.
  • Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
  • Ensure that all sickness, absence and holidays are reported in line with company procedures.
  • Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
  • Encourage & handle customer feedback quickly and effectively, in a positive manner

Closing date for applications: 13 February 2015
Vacancy Ref Number: 1031

To apply for this vacancy, please

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Supervisor

To qualify for this role, the candidate must possess the following:


•Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.
•Advanced knowledge MS office and excellent written and spoken English is a must.
•Housekeeping supervisory role experience would be beneficial.

Responsibilities will include but will not be limited to:


•Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
•Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department.
•Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
•Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
•Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
•Ensure that all sickness, absence and holidays are reported in line with company procedures.
•Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
•Encourage & handle customer feedback quickly and effectively, in a positive manner
•Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
•Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
•Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
•Identify and report hazards and maintenance requirements in the workplace and follow through to ensure no defects.
•Comply with statutory and legal requirements for fire, health and safety, licensing and employment. Check that members of the Department are also aware of these requirements and are working in accordance to them.
 


Closing date for applications: 11 February 2015
Vacancy Ref Number: 1004

To apply for this vacancy, please

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