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Careers | Management and other vacancies

Assistant Manager- Customer Service Centre

Job Purpose:
To supervise a team of Customer Service Centre Supervisors and Customer Services Agents delivering a first class and professional customer service to both internal and external customers. The Assistant Manager will support the Customer Service Manager where required and will backfill the CSC Manager position when the CSC Manager is absent.

To qualify for this role, the candidate must possess the following:
•University Degree with at least 1 year of Management experience in a service role.
•Excellent written and spoken communication skills in English. Minimum EPT level 5 is required.
•Intermediate level of computer competency in the Microsoft Office suite.
•Experience in compiling monthly reports to present to Senior Managers.

Core Competencies:
Customer Service Orientation
Organizing Results
Problem Solving & Decision Making
Leadership skills
Professional manner
Interpersonal skills

Responsibilities will include but will not be limited to:
•Organize staff levels equally and fairly as required on a shift by shift basis throughout the year.
•Supervise the overall performance of the Customer Service Centre and to backfill Supervisor’s in the event of any absences (ie sick, annual leave).
•Ensure that all Customer Service Centre employees are trained in the latest procedures and processes and to provide training on these process and procedures to new starters on all systems used within Customer Service Centre, ie Concept.
•Ensure all processes are being adhered to by Customer Service Centre.
•Measure Staff performance as per relevant SOP’s and SLA’s.
•Prioritize emails and make sure all urgent emails are acknowledged within 15 minutes of receipt.
•Prepare reports and process relevant information for management use on a daily, weekly and monthly basis. Record statistics, user rates and performance levels of the centre for management’s use.
•Monitor call queue activity; provide feedback of delays and issues and provide recommendations to Customer Service Centre Manager.
•Take responsibility for the panic alarm system, follow SOP and act accordingly, keeping records of all activities involved.
•Ensure efficient and effective changeover between shifts.
•Deal with operational breaches and report results to senior member of staff.
•Assist with planning of manpower to meet the demands of the Customer Service Centre.
•Ensure that all attendance records are kept in a true and accurate manner.
•Hold regular staff meetings with direct reports to ensure a unified approach within the supervisory team.
•Log all complaints and effectively resolve within SLA.


Closing date for applications: 17 April 2014
Vacancy Ref Number: 1072

To apply for this vacancy, please

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Administration Assistant

 

FM Services brings together a number of the Group’s business activities; forming one operational unit that benefits greatly from the synergy that exists between the businesses while retaining the strength that each has in its own specific field. These include: FM Cleaning and Hospitality Services, Airside Services, FM Security & Asset Protection.

To qualify for this role, the candidate must possess the following:

  • High school Graduate with 1 to 3 years relevant experience
  • Basic knowledge of MS office and excellent written and spoken English is a must
  • Customer service oriented, possess strong leadership skills with a flair in problem solving, decision making and effective time management

Responsibilities will include but will not be limited to:

  • Operating the divisions’ payroll systems.  Ensure payroll is authorized and signed off by Operations Manager or Account Manager. 
  • Introduce and monitor purchase requests systems – ensuring suppliers used are nominated and properly coordinated with.
  • Staff information updated & monitored as and when required on an operational basis.
  • Ensure all operational standards are duly followed & adhered to by the team & team members.
  • Liaise with Operational Manager on all issues & promptly follow up.
  • Other day-to-day operational responsibilities.

Closing date for applications: 04 May 2014
Vacancy Ref Number: 1073

To apply for this vacancy, please

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Comm Centre Operator

To work as part of a team providing outstanding service to customers both internal and external, ensuring queries are responded to in a polite, efficient, accurate and timely manner.

This role reports to the Manager Customer Services. To qualify, the candidate must possess the following:

  • Graduate with 1-3 years relevant experience
  • Excellent & fluent English communication skills
  • Advance knowledge of Microsoft Office applications , customer service orientation  and a fair knowledge of the Banking industry would be an added advantage  
  • Must have an initiative, adaptability, ability to work under pressure, team awareness, strong communication skill

The role also requires the individual to have the ability to take accountability for the following:

  • Attend to all calls in a professional manner.
  • Attend to emails within 3 minutes of receiving them
  • Record all calls accurately into the system.
  • Receive and transfer calls to the appropriate personnel if necessary.
  • Give accurate information to clients and third parties when required.
  • Efficiently deal with work related queries.
  • Monitor call out response times to avoid breaches in SLA’s (Service Level Agreement).
  • Inform the appropriate person of potential breaches of SLA.
  • Support the function of the Customer Service Centre in a professional and dedicated manner.
  • Must be willing to work on different shifts. Perform any reasonable task that may be assigned by the Supervisor, Assistant Manager or Manager

Closing date for applications: 23 April 2014
Vacancy Ref Number: 1071

To apply for this vacancy, please

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Marketing & Communications Manager

Job Purpose:
To manage the Group’s internal communications (Transconnect newsletter, posters, TG Web, TG All emails) and external websites (Linked In Group page, www.Transguardgroup.com).


To qualify for this role, the candidate must possess the following:
•University Degree with 3-5 years of experience in an internal communications role.
•Outstanding writing ability in English.
•Excellent written and spoken communication skills.
•Knowledge and understanding of social media, intranet and internet platforms.
•Sound computer competency in the Microsoft Office suite, desktop and publishing tools.

Responsibilities will include but will not be limited to:
•Management of all internal communications.
•On-going development of internal communications strategy.
•Copy writing for all internal communications collateral.
•Editing and production of quarterly newsletter Trans-Connect.
•On-going management and development of group intranet site, TGWEB.
•On-going management and development of external website.
•On-going development of corporate visual standards and guidelines.
•On-going development of internal communications SLAs and processes.


Closing date for applications: 20 April 2014
Vacancy Ref Number: 1070

To apply for this vacancy, please

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Recruitment Manager- In Country Recruitment

As a member of the Human Resources team the Recruitment Manager will manage the In Country staffing requirements of all business units and adopt best practice recruitment initiatives.

To qualify for this role, the candidate must possess the following:
•University graduate with at least 5 years of GCC/UAE Human Resources management experience inclusive of at least 3 years of recruitment experience.
•A thorough understanding of all stages of the recruitment cycle.
•A fantastic ability to network and generate new applicants using a variety of sourcing methods.
• Proven track record of success in attracting a diverse array of qualified talent.
•Excellent written and verbal communication skills in the English language.
•Strong customer service orientation.
•The ability to constantly adapt to a rapidly changing professional landscape.
• The ability to work with minimal supervision while maintaining focus on all recruitment targets and deadlines.
•Ability to think strategically and creatively in a fast-paced environment.
•Demonstrated ability to motivate others and to build and maintain a customer oriented and responsive team.

Responsibilities will include but will not be limited to:
•Provide professional support and advice on best practice recruitment and selection to hiring managers. 
•Maintain standard job descriptions.
•Liaise with hiring managers to understand the recruitment needs of their departments.
•Write job adverts, post adverts, screen CVs, short list applicants, arrange and conduct interviews and reference checks for selected candidates.
•Keep up to date with current employment legislation and ensure that line managers are effectively briefed on any relevant changes.
•Develop and maintain relationships with local recruitment agencies ensuring that they meet our Term and Conditions and  arrange invoice payments.
•Ensure compliance with Transguard IMS policy and ISO standards.
•Lead and develop a team of HR Assistants.
•Maintain recruitment KPIs and provide reports when necessary.
•Tracking non conformances where unapproved adverts appear and take the necessary action to maintain the TG Brand.


Closing date for applications: 17 April 2014
Vacancy Ref Number: 1069

To apply for this vacancy, please

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Operations Coordinator - Hospitality

The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

  • Graduate and must have 1-3 years Supervisory Cleaning, Hospitality, Retail, or Commercial experience.
  • Nationality: Indian, Nepalese or Sri Lankan.
  • Can speak Hindi, Excellent English and any language is preferable.
  • Sound knowledge of Microsoft Office, excellent time management, and a strong ability to meet deadlines.
  • A genuine flair for the service industry with a professional approach in handling operational problems & providing quick business solutions.
  • Customer service oriented, highly organized and should possess strong leadership skill, good time management and an ability to meet deadlines.
  • Must have previous cleaning experience in a supervisory position – training experience is a plus.
  • Possession of a UAE Light vehicle License is essential.

Responsibilities will include but will not be limited to:

  • Help to ensure that the following details are kept updated and accurate by supporting the HR/Administration Teams as required: Contract designation, Accommodation transfers, Transport requirements, Time & Attendance. ID Cards, Health Cards and medicals.
  • Ensuring all records relating to Disciplinary Action and Incident reports are collated and referenced.
  • Oversee the work carried out by the Location Supervisors and Senior Supervisors ensuring that all client requirements are being met.
  • Support the implementation and maintenance of all procedures involving Operational areas.
  • Highlight any issues and assist in rectifying them within a specified time period liaising with management.
  • Hold weekly meetings with specified Account/Operation Managers to update and highlight any issues/progress within the FM Security office.
  • Interface regularly with the Account Managers and provide support with all Operational areas. Supports the management and control processes for all operational areas, e.g. the auditing of contract performance on site.

Closing date for applications: 20 April 2014
Vacancy Ref Number: 1066

To apply for this vacancy, please

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Project Manager(Non IT) - Project Management Office

To qualify for this role, the candidate must possess the following:
•5 years of hands-on end to end project management experience in NON IT projects related to Facilities Management, Property & Logistics.
•Overall experience must be inclusive of at least 2 years of Project Management experience in the GCC.
•Degree in Civil Engineering is preferred.
•PMP or Prince2 Certified is a must.
•Well versed with MS Project and MS Visio.
•Experience and knowledge of change management principles and methodologies.
•Experience with project management approaches, tools and phases of the project lifecycle.
•Proven track record of managing risk and making decisions in a standalone role.
•Familiar with software development lifecycle phases for project execution and vendor management.
•Exceptional communication skills – both written and verbal in English.
•Able to work effectively at all levels in an organization.
•Problem solving and root cause identification skills.
•Strong analytic and decision making abilities.
•Experience with large-scale organizational change effort.
•Strong ability to juggle multiple projects at any one time.

Responsibilities will include but will not be limited to:
•Define new requirements/processes and manage all projects within one or more business areas.
•Ensure all business requirements are translated into solutions in line with best practice.
•Become a Subject Matter Expert within their designated business areas and with time, continuously propose new and better solutions / processes (automated) to the business areas.
•Develop a set of actionable and targeted change management plans – including communication plan, project roadmap and deliverables.
•Internal process improvement (budget follow up, purchase order validation process, define KPI for the department and set up the appropriate processes within the team).
•Apply a structured change management approach and methodology for to ensure people and business buy in.
•Identification and mapping of information needs, driving and managing change through the organization.
•Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
•Recruit project staff and consultants; manage co-ordination of the partners and working groups engaged in project work. Allocate and follow up on the resource allocation to projects and maintenance.
•Domain of work will include Project Management Support on Facilities Management systems, Cash Management Services, and other business units within Transguard.

*When applying for this role do mention Reference Number 1064-NON IT on your application.


Closing date for applications: 27 April 2014
Vacancy Ref Number: 1064-NON IT

To apply for this vacancy, please

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Male Housekeeper

The FM Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

  • Undergraduate with 1 to 3 years’ experience in related cleaning background.
  • Must have the ability to communicate, read and write in English.
  • Customer Service Oriented; a team player who is well organized in problem solving and decision making.
  • Good time management and should have the ability to work under pressure.

Responsibilities will include but will not be limited to:

  • Sweep and mop floors and/or vacuum carpets.
  • Dust and polish furniture, and keeping it arranged.
  • Vacuum draperies and upholstered furniture.
  • Empty ashtrays and garbage containers.
  • Sort, count, mark and fold linens.
  • Make beds and /or change bedding.
  • Scrub, disinfect and polish bathroom fixtures.
  • Replace towels, soap and other supplies.
  • Report damage, theft and articles found to the executive housekeeper or supervisor.
  • Observe precautions required to protect hotel and guest property.
  • Keeping storage areas and carts well stocked, clean and tidy.
  • Cleaning carpets and floors.
  • Shampooing carpets and upholstered furniture.
  • Hanging draperies.
  • Collecting soiled linens and garbage.
  • Receiving and storing linens.

Closing date for applications: 20 April 2014
Vacancy Ref Number: 1063

To apply for this vacancy, please

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Female Housekeeper (Filipino)

To qualify for this role, the candidate must possess the following:

  • Under Graduate with 1 to 3 year experience
  • Must be a customer service oriented
  • Must have a basic computer knowledge in excel
  • Must have the ability to communicate, read and write in English

Responsibilities will include but will not be limited to:

  • Determine routing schedule and communicate work flow instruction to the staff on a daily basis
  • Ensure safe working - using correct warning signs, protective clothing and safety equipment, being mindful of hazards to other staff and  compliance with Health & Safety practice
  • Verify that all staff report to duty on-time and sign-in / sign-out correct time
  • Complete a ‘Daily Operational Report’ and submit to the FM Office for review by Contract Supervisor.  For instance, ensure to report any staff disciplinarians (sickness, absence) to Contract Supervisor so that this can be dealt with as soon as possible.
  • Ensure requirements for extra staff are communicated / discussed with Contract Supervisor. Help to arrange deployment of extra staff as well as guiding them on their duties for the specified work site and monitor their performance.
  • Train and supervise new employees.

Closing date for applications: 23 April 2014
Vacancy Ref Number: 1029

To apply for this vacancy, please

click here.

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