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Careers | Management and other vacancies

Senior System Administrator

Transguard’s ICT team provides Information Technology (IT) and Communications services to the whole Transguard Group. To join our ever growing team, we are looking for a qualified Systems Administrator.  This position will serve as in charge and lead the way in giving Transguard a competitive advantage by evaluating and facilitating the adoption of new and innovative in house and Cloud technologies that will add value to the business.    
 
To qualify for this role, the candidates must possess the following:
  • A Degree/Honours with 7 plus years of experience working on technical solutions and projects.
  • Excellent communication skills in the English language
  • Excellent management and organizational skills
  • Good management skills, operational proficiency, customer-service orientation, problem solving and decision making skills
Responsibilities will include but not be limited to the following:
 
Strategy
  • Design and propose a three year business oriented strategic roadmap for infrastructure that will encompass human resources, Cloud and mobile solutions, security and disaster recovery, data center capabilities and new technologies. 
  • Management
  • Lead and expand the knowledge and value of a team of System Administrators.
  • Manage critical vendors and approve SLAs. 
  • Ensure operations and services by ensuring SOPs and documents are fit for purpose and practical.
Mobility and Cloud Computing
  • Giving TG business a competitive advantage by moving solutions to mobile applications.
  • Helping TG leverage the business functions of Microsoft Lync Server, and SharePoint on the Cloud.
  • Hands on experience in managing and optimizing MS Office 365 Hybrid deployment 
  • Ensuring TG operates the best enterprise mobile management solutions (BES and Air Watch).
  • Find creative solutions using Microsoft Azure to reduce costs and operational risks.
  • Risk Management and DR
  • 1Safeguard business operations by deploying high availability and redundancy at primary and DR sites, thereby being integral to the organization’s business continuity plan.
  • Be part of the team that will evaluate and implement DR sites and Business continuity plans.
  • Be a driving force behind security, resulting in the best blend of security and functionality.
 
Technology
  • Take full ownership of the latest full HP Converged Infrastructure and Matrix Cloud Solution.
  • Make Transguard a leader in the use of Hybrid Virtual environment, using VMware and Hyper V.
  • Designing and implement the latest VDI solutions using Citrix and Microsoft technologies.
  • Advise on capacity planning, optimal resource utilization and potential issues using dashboard, benchmarks, syslogs and periodic routine audits.
  • Introduce and integrate, where applicable, new and existing technologies into data centre environments.
  • Create and rollout a long term optimal backup/archive/purge strategies and design for the latest HP D2D Backup System, HP MSL Tape Library and HP Data Protector.
Professional Certifications / Training
  • MCSE, MCITP, MCSE
  • VMware certification
  • Backup solution certification
  • EMC / HP Storage specialization ( Training will also suffice)
  • HP Matrix Experience (Will be a plus)
Skills
  • Designing, implementing and managing VMware, Hyper V and Citrix
  • Manage and optimize HP Converged infrastructure, Blade enclosures, virtual connect
  • Experience with SAN storage , SAN switching and NAS gateways
  • MS SharePoint, Lync Windows PowerShell scripting
  • System Centre, MS Windows servers and Linux
  • Windows Azure and Office 365 Hybrid deployment
  • Well versed with systems performance reporting and dashboard analysis
  • Experience with backup systems ( Virtual tapes and physical tapes)
  • Analyzing system logs and identifying potential issues with computer systems.
  • Identify and improve processes to enhance performance / efficiency and savings
 

Closing date for applications: 11 April 2015
Vacancy Ref Number: 1083

To apply for this vacancy, please

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Mobilisation Manager - Operations

The Mobilisation Manager is responsible for planning, managing, reviewing and delivering consistent, compliant and efficient contractually agreed mobilisations and deployments across all operational components of Transguard Group.
 
To qualify for this role, the candidates must possess the following:
  • A Degree/Honours with 3 to 5 years of experience.
  • Must have in excess of 3 years managerial and or technical experience managing operations
  • MBA, BIFM etc. or any other technical qualification and Project Management Certification or Training is desired.
  • Excellent communication skills in the English language and advanced knowledge of MS Office/PC.
  • NEBOSH/IOSH Certification and Evidence of or a qualification in process improvement/continual improvement initiatives is desired
  • Excellent time management skills, Ability to facilitate discussion and Ability to meet deadlines.
  • operational proficiency, customer-service orientation, problem solving and decision making skills
  • Possess a broad knowledge of the provision of facilities management services
  • Possess a  track record of managing large mobilisations within a service delivery industry
Job Purpose:  
 
The Mobilisation Manager will manage specific operational Business Units mobilisation projects to agreed standards ensuring that all projects are delivered on time, to the expected quality standards, resource levels and within any agreed budget.  This includes the preparation and maintenance of all project documentation, project plans, meetings, risk and issues logs, reporting requirements and any subsequent presentations.  This will require extensive liaison with all internal and external agencies. 
The Mobilisation Manager must be a team player that is able to engage with multiple internal and external agencies planning and prioritising complicated and detailed mobilisation processes and procedure
 
Core Competencies
  • A common sense approach.
  • Ability to deliver key projects/initiatives.
  • Nurture partnerships.
  • Build trust with those that they come into contact with.
  • Possess the passion and enthusiasm to succeed.
Job Responsibilities / Accountabilities
  • Review and comment on RFPs, Scope of Works and any subsequent Bid Team submissions
  • Lead mobilisation meetings with internal and external agencies.
  • Manage mobilisation project plans, risk and issue logs, actions logs, project meetings, and produce regular progress reports.
  • Raise and report project risk, coordinating with internal parties as needed in order to quantify risk and propose solutions
  • Manage, coordinate and lead mobilisation project, client and end user communications.
  • Effectively project manage mobilisation projects to meet agreed objectives, milestones and timeframes.
  • Deliver mobilisation projects to agreed methodologies processes, procedures and standards.
  • Initiate and maintain end to end mobilisation project plans ensuring that all of the details are accurate and up to date.
  • Carry out a full review and produce an after action report on mobilisation project processes and procedures to identify any lessons learnt and how these procedures can be continually improved.
  • Work within predetermined budgetary guidelines
  • Ensure compliance with Transguard Group financial policy and standards
  • Promote innovative ways to add value and reduce costs across the business
Working Relationship 
  • Operate independently within working parameters set by the Senior Mobilisation Manager and the Director Operational Development.
  • Build and manage cross functional relationships within Transguard Support Services and Operational Business Units teams.
  • Actively engage with mobilisation project stakeholders and maintain a close and ongoing relationship with key stakeholders through the life of each mobilisation projects.  
  • Work closely with the Transguard Bid Team, all operational Business Units and Support Services to introduce standardised processes and procedures for all mobilisation projects that increase efficiency and reduce waste.
  • Promote collaboration and best practice with internal and external agencies for mobilisation projects.
  • Maintain and develop the Transguard Vision and Values.
  • Duty of care and corporate responsibility.
  • Explore and develop further business development opportunities as required.
 

Closing date for applications: 12 April 2015
Vacancy Ref Number: 1129

To apply for this vacancy, please

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Receptionist-FMC

The FM Cleaning Services team provides a comprehensive range of cleaning services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.
 
To qualify for this role, the candidate must possess the following:
  • High school Graduate with 1 to 3 years relevant experience 
  • Excellent English communication skills are mandatory for this position with a genuine flair for customer service
  • Immaculately groomed with a confident and approachable manner
  • Basic working knowledge of MS office applications and customer service training
Responsibilities will include but will not be limited to:
  • Answer telephone calls in a polite and courteous manner and provide information to callers
  • Take and relay messages to employees, and transfer calls to the staff
  • Greet persons entering the building
  • Entering visitors / contractor details into the visitors / contractors log book
  • Inform staff of visitors arrival and Issue visitors with visitor badges
  • Deal with queries from the public and customers and general administrative and clerical support
  • Receive and sort mail deliveries and arrange for all mail to be send out at the end of each day
  • Update LCD screens with information as required
  • Issue site supervisor with Reserve meeting room booking schedule daily and maintain and monitor meeting room bookings electronically and tidy and maintain the reception area
  • Liaise with Security, FM, Landlord and cleaning contractor as required
  • Issue all Helpdesk requests to the correct GO / Contractor representative
  • Track status of pending requests with correct GO / Contractor representative
  • Close and gain feedback from user from closed request on performance against the issue raised
  • General administrative duties including photocopying, invoicing, filing, booking and organizing board and or meeting rooms, ordering stationery, dispatching and accepting mails and couriers services (parcels)
  • To ensure that the reception is always manned during lunch break and holidays
  • Ordering taxis for visitors and other specific duties may be required of the receptionist by the client at a later date
 

Closing date for applications: 19 April 2015
Vacancy Ref Number: 1068

To apply for this vacancy, please

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Cleaner - FMC

The FM Cleaning team provides a comprehensive range of bespoke specialist and general cleaning services, including:  Scheduled cleaning; Reactive/emergency response cleaning; Washroom and hygiene Services; Post Construction/pre-occupation cleaning; External building cleaning; High level exterior building and window cleaning
 
To qualify for this role, the candidate must possess the following:
  • The candidate must be High School educated with good spoken English skills
  • The individual must be customer oriented; a team player who can achieve quality results with strong initiative and commitment
  • Job Purpose:
  • To maintain cleanliness standards promoting health and hygiene within the sites
Responsibilities will include but will not be limited to:
  • General cleaning of sites area internally and externally.
  • Ensure ablutions and facilities are cleaned and maintained to a high standard.
  • Disposal of waste and debris in the specified areas and in accordance with regulations.
  • Operate in a safe manner without endangering other personnel, installing warning notices and equipment where necessary.
  • Ensure the specified and correct uniform and/or protective clothing is worn at all times.
Working Relationship:
  • Maintain proactive relationships with Colleagues as required.
  • Ensure good communications are maintained with the Supervisors.
  • Support and assist the Supervisors where necessary.
 

Closing date for applications: 19 April 2015
Vacancy Ref Number: 1010

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Business Development Manager

Job Purpose:  
 
The Business Development Manager’s function is to improve and expand Transguard’s market position and achieve financial growth. The purpose of the role is to build and maintain strong and long lasting key customer relationships. The post holder will identify and pursue new business opportunities, negotiate and close business deals and have a proven track record in revenue generation and strategy.
 
This is an active and visible role requiring excellent customer service relationships with potential and existing Clients.  Working as part of the management team, the Business Development Manager will be expected to positively contribute to the strategic direction, growth and profitably of the business.
 
To qualify for this role, the candidate must possess the following:
  • Degree or Honours (12 to 3 equivalent)
  • 5 to 10 years Business development experience
  • Customer Service Oriented
  • Organising Results, Problem Solving & Decision Making
  • Excellent communication skills in English both written and verbal. Arabic is desired.
  • Posses commercial acumen 
  • Ability to nurture partnerships and build rapport
  • Self motivated,Passionate and enthusiastic towards success.
Job Responsibilities / Accountabilities 
  • Deliver presentations
  • Assist in the Preparation and delivery of Proposals
  • Negotiate and close business deals 
  • Maintain extensive knowledge of current market conditions and report findings to key staff within the business. 
  • Support the senior management team that sets the company’s strategic direction
  • Support and contribute to business development initiatives that are consistent with the company’s overall strategy
  • Maintain awareness of industry, competition and market conditions and leverage current relationships to develop new business opportunities
  • Generate sales leads and prospective clients
  • Revenue generation and strategic partnerships development
  • Manage complex contract negotiations and work with the legal counsel as required
  • Secure new and profitable business
 
Working Relationship 
  • Support and cooperate with other members of the business development team to achieve the shared, desired goals of the team
  • Work with the Business Development Director and key senior managers regarding overall growth strategy
  • Fulfill set objectives relating to direct reports
  • Ensure clearly defined objectives are followed
  • Ensure communication lines are effectively utilised to keep both the Client and the team aware of developments
  • Act as the key point of contact for large potential clients
  • Contribute to the development of the work ethic, culture and values of the sales and business development team. 
 
 
 
 

Closing date for applications: 11 April 2015
Vacancy Ref Number: 1127

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Bid Engineer

FM Services brings together a number of the group’s key operational activities to offer a comprehensive range of support services as single and bundled services, or as fully integrated end-to-end facilities management solutions. We are currently seeking a dynamic and experienced Bid Engineer to join our FM Services Division.
 
To qualify for this role, the candidate must possess the following:
 
  • Degree with minimum of 5 years relevant experience.  
  • Excellent written and spoken English is a must and advanced command of MS Access and MS Excel 
  • Good at understanding of strategic management concepts to facilitate with the implementation of strategic management, modelling and project management experience and strong attention to detail
  • Strong attention to detail, Hardworking.
  • Strong interpersonal and team leadership skills, demonstrating flexibility and a proven ability to deal with complexity under time pressure
  • Hardworking possess a good eye for detail and the ability to work autonomously
  • A team player who is well organized in problem solving and decision making.
  • Good knowledge of MS Excel, word and outlook, great attention to detail, excellent time management.
 
Job Purpose: 
 
Lead hard & soft facilities management requirements (RFPs and on-site) and provide accurate and timely associated FM service costs. Define the technical aspects of the service delivery / methodology to be included in any bids/tenders/proposals at the request of the Senior Bid Manager and/or Bid Manager.
 
Responsibilities will include but not be limited to the following:
 
  • Attend site visits in-line with clients schedule and RFP deadlines.
  • Provide an accurate and detailed technical assessment of clients requirements, following site visits (in conjunction with a senior engineer where necessary).  This will include all site-specific information, such as facility overview & asset inventory, measurements, quantities etc.
  • Provide in-depth associated costs for the provision of technical and non-technical maintenance against Clients’ requirements, to include: manpower, equipment/plant/tools/machines, consumables, frequencies/rotas, logistics and specialist / sub-contractor costs.
  • Work with the Bid team in providing accurate information to be included in the service delivery / methodology section of bids/tenders/proposals.
  • To conduct technical elements of bids including but not limited to site visits and surveys, formulation of queries to elicit information and clarification, FM design reviews, review of contract documentation, and consideration of Lifecycle costs, Benchmarking, energy management considerations and asset condition assessment.
  • To ensure costing of bids such that financial KPIs are met as per the required terms & conditions and timescales.
  • To manage relationships with sub-contractors to mitigate risks of non-compliant bids including development of back to back SLAs and appropriate pricing.
  • To ensure bids comply with H&S, environmental, Quality Policies.
Functional Skills
 
Site Assessment (for FM services, hard & soft)
Cost Estimation
Service Delivery Methodology
Maintenance Engineering
Soft FM
 
Working Relationships 
 
Clients – For site visits and obtaining clarifications where necessary
Business Units (MEP, Cleaning, Security) – For site visits and day-to-day operations
Bid Team – In assisting with detail for tender document preparation
 

Closing date for applications: 10 April 2015
Vacancy Ref Number: 1125

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Senior Supervisor - FM Cleaning

The FM Cleaning team provides a comprehensive range of bespoke specialist and general cleaning services, including:  Scheduled cleaning; Reactive/emergency response cleaning; Washroom and hygiene Services; Post Construction/pre-occupation cleaning; External building cleaning; High level exterior building and window cleaning
 
To qualify for this role, the candidate must possess the following:
  •   High School Graduate with 3 to 5 year experience in a cleaning background
  •   Good written and spoken English is a must & basic MS office / PC skills are a prerequisite
  •   Customer service oriented, possess strong leadership skills with basic knowledge of MS office
  •   Good time management and an ability to meet deadlines is also desirable
  •   Preferable driving licence is an advantage 
Responsibilities will include but will not be limited to:
  •  Ensure that all time sheets are delivered, completed & returned correctly and handed to admin support within the specified time limit - (Every 15 days)
  •  Responsible for the development and implementation of any onsite staff training.   Regular reviews of staff training should be carried out and records of all training delivered must be entered into individual staff personnel files.  
  •  Ensure that all transport requirements are carried out working in partnership with the transport division.   Any issues or conflicts should be reported to the Operations Manager as soon as possible. 
  •  Ensure all staff members are well presented at all times - Uniforms / Name Badges / Appearance.
  •  Ensure that all contract staff sickness, absence and holidays are reported in line with company procedures.
  •  Ensure that the highest standards are achieved and maintained at all times and all contract ‘works’ are maintained at the highest levels at all times.
  •  Reacts positively to all client and customer feedback always dealing with the any issues in an effective and efficient manner and also to encourage the same in line with Company procedures.

Closing date for applications: 28 April 2015
Vacancy Ref Number: 1036

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HR Manager - Professional Outsourcing and HCM Services

Transguard’s highly experienced Human Resources team offers a wide range of HR and Welfare support services. Our management team has an extensive knowledge of the specific legislative and cultural needs required in the region and our multicultural Welfare teams are able to anticipate and offer individual employees the support they need.
The HR department is expected to manage and deliver high volume, high quality, standardized HR services and operations in accordance with local Labour Laws, service level agreements and key performance indicators to ensure a highly efficient and motivated employee workforce.
 
To qualify for this role, the candidates must possess the following:
 
  • A business graduate or any related certified course, with 3 - 5 years of experience. CIPD is desirable.
  • Excellent written and spoken English is a must. Knowledge is Arabic is desirable. 
  • Possessing strong leadership skills, meet deadlines.
  • Good knowledge of Microsoft Office & PC skills.
  • Must hold a UAE driving license.
  • Understanding of Payroll processing. 
  • Core Competencies:
  1. Customer Service Orientation.
  2. Problem Solving & Decision Making.
  3. Good knowledge of UAE Labour Law.
  4. Excellent communication skills in English both written and verbal. Arabic is desired.
  5. Time management and organizational skills.
  6. Professional approach with the communication of sensitive information.
  7. Interpersonal, negotiating and coaching skills.
  8. Experience in Oracle is desired.
Job Purpose: 
 
To manage the HR function for the department and its external clients, ensuring the commercial objectives of the department and the HR requirements of deployed and non-deployed staff are met.  To meet the expectations of the customers, whilst following Company procedures and requirements according to their legal requirements. Operate at a leadership level ensuring that HR advice given to managers, clients and outsourced employees on HR related matters is delivered efficiently and professionally and with a strong emphasis on customer services and proactive client and process management. 
 
Job Responsibilities / Accountabilities
 
  • Manage and resolve Human Resource issues that come through the department .
  • Implementation and review of company processes, look for ways to continually improve process.
  • Ensure all SOP’s and audit requirements are followed, and carry out regular audits of the system to ensure consistency of work.
  • Co-ordination of HR related projects in conjunction with line manager / clients.
  • Liaison with PRO team for legal issues and ensure all issues are followed through to closure.
  • Manage and lead assigned Team; supervise day-to-day HR, administrative and public relations activities.
  • Maintain employee files.
  • Update employee records in HRMS and manage associated HR reports ensuring accurate and on time availability.
  • Advise and assist as necessary, with employee disciplinary issues.
  • Generate reports that reflect key HR metrics and KPI drivers.
  • Support assigned clients/contracts for all HR related queries.
  • Identify and set up HR - Standard Operating Procedures (SOPs), and establish / monitor Key Performance Indicators (KPIs) for the department and contracts.
  • Respond to payroll queries and liaise with Payroll Department to ensure on time resolution of the issue.
  • Manage the on boarding and off boarding of employees in conjunction with Themis Support Services team.
  • Oversee distribution of salary checks and pay slips.
  • Highlight any issues in the internal processes and provide solutions.
  • Respond to employee queries over the phone, in person or by email.
  • Manage and ensure that the team follows up on information regarding passport and residence visa expiry and keep close attention to their immigration status and potential absconders.
  • Ensure that work schedules are adhered to in order to meet strict deadlines.
  • Assist the team in on-time on boarding, off boarding and manage the process.
  • Evaluate and escalate all HR issues, when required, to the Senior Manager and/or General Manager in Themis; and/or Head of HR.
  • Role may require adhoc travel within UAE region.
 

Closing date for applications: 28 April 2015
Vacancy Ref Number: 1123

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Kitchen Steward

The FM Cleaning & Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

This role reports to the Kitchen Steward & in order to qualify, the candidate must possess the following:

·         1 to 3 years experience in related cleaning background.

·         Must have the ability to communicate, read and write in English.

·         Customer Service Oriented; a team player who is well organized in problem solving and decision making.

·         Good time management and the ability to work under pressure.

Responsibilities will include but will not be limited to:

·                  Washes, Scrubs and maintains Kitchen and related walls and floors.

·                  Operates Dishwashing machine to manufacturer’s specifications and instructions.

·                  Washes and scrubs pots and pans used in the kitchen.

·                  Arrange Chinaware, Silver in store rooms and shelves.

·                  Empties various garbage cans as appropriate.

·                  Assists Kitchen personnel as required.

·                  Adopts the “Clear as you go” method of working.

·                  Complies with HACCP hygiene and Sanitation standards.

·                  Complies with hotel’s Health & Safety Policy.

·                  Performs related duties and special projects as assigned.

·                  Fully complies with guideline and procedures related to chemicals and cleaning materials.

·                  Ensures maintenance of established standard.

 


Closing date for applications: 15 April 2015
Vacancy Ref Number: 1119

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Housekeeper

The FM Hospitality Services team provides a comprehensive range of services to a broad spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.  The FM hospitality team specializes in providing fully managed services to the UAE’s burgeoning hotel and leisure industries.

To qualify for this role, the candidate must possess the following:

·         Undergraduate with 1 to 3 years’ experience in related cleaning background.

·         Must have the ability to communicate, read and write in English.

·         Customer Service Oriented; a team player who is well organized in problem solving and decision making.

·         Good time management and should have the ability to work under pressure.

Responsibilities will include but will not be limited to:

·         Sweep and mop floors and/or vacuum carpets.

·         Dust and polish furniture, and keeping it arranged.

·         Vacuum draperies and upholstered furniture.

·         Empty ashtrays and garbage containers.

·         Sort, count, mark and fold linens.

·         Make beds and /or change bedding.

·         Scrub, disinfect and polish bathroom fixtures.

·         Replace towels, soap and other supplies.

·         Report damage, theft and articles found to the executive housekeeper or supervisor.

·         Observe precautions required to protect hotel and guest property.

·         Keeping storage areas and carts well stocked, clean and tidy.

·         Cleaning carpets and floors.

·         Shampooing carpets and upholstered furniture.

·         Hanging draperies.

·         Collecting soiled linens and garbage.

·         Receiving and storing linens.


Closing date for applications: 10 April 2015
Vacancy Ref Number: 2019

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