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Careers | Management and other vacancies

Payroll Administrator

Transguard’s Finance Department is the central resource for everything connected with the financial affairs of the Group. The department has four key activities:  Decision Support, Financial Accounting, Payroll & Project Finance.  To join our ever growing Finance team; we are looking for a Payroll Administrator.

 

 This role reports to the Payroll Manager & in order to qualify,  the candidate must possess the following:

  • Graduate with 1-3 years relevant experience
  • Good spoken & written communication skills in the English language is a must
  • Excellent knowledge of MS Office and PC skills
  • Good customer service, mathematical and analysis skills, great attention to detail, excellent time management, and a strong ability to meet deadlines

 

Responsibilities will include but will not be limited to:

  • To produce all payrolls, i.e. Main payrolls on computerised system and External payrolls 
  • To ensure all payments are accurately made in accordance with any published timetable. 
  • To calculate and accurately record all ad-hoc payments, including Leave Settlements and End of Service Benefits.
  • To release undisbursed salaries/leave salaries on authorisation from HR.
  • To check and distribute cash to staff for Ad-hoc payments.
  • To calculate salaries for External staff on Excel.
  • To prepare reports for Accounts to draw cash and make bank transfers to staff.
  • To provide Accounts with Payroll figures for input to the accounting system and monthly breakdowns and balances on Staff Advances, Undisbursed Salaries, Deposits Held and Ad-hoc payments for input and reconciliation. 
  • To prepare Salary Certificates and Salary Transfer letters.
  • To accurately file all Payroll paperwork daily.

Closing date for applications: 07 January 2014
Vacancy Ref Number: 1059

To apply for this vacancy, please

click here.

Head of Human Capital Management (HCM)

Transguard’s highly experienced Human Resources team offers a wide range of HR and Welfare support services. Our management team has an extensive knowledge of the specific legislative and cultural needs required in the region and our multicultural Welfare teams are able to anticipate and offer individual employees the support they need.
The HR department is expected to manage and deliver high volume, high quality, standardized HR services and operations in accordance with local Labour Laws, service level agreements and key performance indicators to ensure a highly efficient and motivated employee workforce.
 
Job Purpose:
The Head of HCM will lead, manage and develop the HR Employee and Organisational Development services within the Transguard Group. This encompasses providing support, direction and thought leadership in the strategy and delivery for Employee Relations and Welfare; Recruitment and Manpower planning; Learning and Development; Reward; and Performance Management. 
The Head of HCM will work in conjunction with the Head of HR Operations to create a fluid, effective and joined up HR department with designed strategies to support the anticipated growth of the Group.
 
To qualify for this role, the candidate must possess the following:
  • Relevant degree and specific post graduate professional qualifications/ accreditation in their field
  • Excellent computer skills in a Microsoft Windows environment (especially Word, Excel and PowerPoint)
  • Excellent communication skills with an excellent interpersonal, negotiating and coaching skills.
  • Project Management Institute (PMI) and/or Lean Six Sigma certified
  • Strong experience of the full complement of Generalist HR offerings and solutions 
  • Ideally hold a CIPD or HR Management qualification
  • Experience in an organisation made up of both blue and white collar employees in the Middle East region
  • Organisational development and change management experience
  • Holistic approach to how HR integrates into the Business to achieve business goals
  • Flexibility to adjust to varying demands, shifting priorities, ambiguity and rapid change
  • Strong interpersonal /communication skills with ability to build strong rapport and relationships at all levels
  • Strong leadership capability with an adaptable style according to audience and situation
  • Ability to understand and integrate cultural differences and working styles to maximize performance
Job Responsibilities / Accountabilities
 
The Group is at a pivotal point of growth. In order to support this, the HR department will underpin the strategic aims of the business with robust HR strategies and communications for employee services. The Head of HCM is key to the sustainable success of the Group.
 
Organisational Development 
  • Develop a sound awareness and understanding of the Group and its short and mid term strategy
  • Work with the CHRMO to develop an organisational effectiveness plan, creating opportunities for the development of an organisational culture and behaviours that reflect the mission and values
  • Create on-going assessment of the engagement of the Group’s employees and create methods to address key themes
  • Ensure effective Performance Management is implemented 
  • Work with the CHRMO to define the resource and requirements to create a fit for purpose reward strategy to meet the varying requirements of employees
  • Ensure Brand Management supports the strategic goals of the Department and the Group 
  • Ensure communications are clear and consistent and key messages are rolled out in a structured and considered way to gain employee confidence and stakeholder buy-in
Performance Management
  • Create and develop with the CHRMO a fit for purpose and integrated Performance Management programme for the Business in the short and medium term
  • Utilise existing resource and practices and develop new processes to enhance the overall effectiveness of employee behaviours and performance, to attain a highly productive workforce. This will include appraisals, competencies, role mapping, grading, learning and development and linking performance to reward as appropriate to the needs of the business
  • Ensure key communications are provided continuously and consistently for clarity of expectations and information share
  • Ensure Performance management tools are applicable and relevant in such a diverse workforce
  • Create a culture of continuous feedback as appropriate to the Group needs
  • Ensure all Performance Management process are tailored and trained for the Group’s diverse workforce and timelines adhered to
  • Team Management.
  • Gain good understanding from each direct report on their areas of responsibility 
  • Provide leadership and management to the team, ensuring high levels of service are provided to the Business
  • Create a customer-centric approach to delivery where HR understands the Business needs and is viewed as accessible and supportive 
  • Provide direction and support to the Welfare team including ensuring any potential issues are identified at an early stage. Develop a welfare strategy that enhances Employee wellbeing and the Transguard Experience. 
  • Provide consultation and leadership to the HR Managers to help them become trusted advisors to their business units
  • Provide support for the Recruitment teams, local and overseas, to meet the high volume needs of the business, in a timely and cost efficient manner
  • Ensure the team is joined up and understands the key drivers and focus of the business and HR department 
  • Work with the CHRMO to develop a Rewards programme to ensure there is a fair process that fits the Group’s needs in all varying levels
  • Work with the CHRMO to develop a Learning and Development programme to ensure there is an appropriate level of relevant learning taking place in a structured way that fits the Group’s needs in all varying levels
  • Empower the team to deliver to the required expectations and provide support, coaching and guidance where relevant 
Measures and Metrics
  • Ensure customer-focused HR service delivery excellence across the entire employee life cycle; applying exceptional process and project management to enable effective and cost-efficient service delivery
  • Work with the HR Operations team to define key measures for the business and create methods to reduce attrition and absenteeism etc. 
  • Monitor feedback and exit interviews to understand themes and implement recommendations
  • Demonstrate to key stakeholders in the business, how HR and employees add value creation through appropriate metrics
Continuous Improvement
  • Lead the transformation and development of existing methods to streamline the employee and user experience wherever possible and relevant
  • Ensure all team members apply standards, practices and processes in a consistent way, and that non-compliance and complaint processes are in place and correctly utilised to input to the continuous improvement process
  • Work with HR Operations to have an insight into analysis tools, to map end-to-end processes, resolve or troubleshoot challenges and drive continuous improvement in service delivery and end-user satisfaction
  • Partner with ICT and PMO teams to optimise and develop Oracle HR and enabling technologies in support of efficiency and effectiveness improvements
  • Take responsibility for delivery of allocated HR projects and involvement in projects managed by other team members
  • Keep up to date with developments and news within the industry and market; evaluate how these may impact the various teams and departments, and make recommendations accordingly
  • Leverage network of HR contacts and keep up to date with HR developments in the region
Functional Skills
  • Advanced/expert knowledge of UAE employment laws and practices
  • Experience in the Generalist HR management 
  • Broad HR knowledge in key areas such as Change Management and Organisation Development 
  • Experience of servicing an organisation against standardised service level agreements, and key performance indicators
  • Knowledge of IT systems and cloud based systems
Working Relationship 
  • Key stakeholders include CHRMO, PROs, HR Operations Team, Training Academy, Payroll, Welfare, Recruitment, and Property & Logistics
  • Operations Business Units (e.g. Aviation, FM, Security etc.)
 

Closing date for applications: 28 December 2014
Vacancy Ref Number: 1117

To apply for this vacancy, please

click here.

Account Manager – FM Cleaning and Hospitality

The FM Hospitality department is looking for an Account Manager responsible for the departments’ key accounts including overseeing the commercial, operational, and service level aspects of these accounts. The FM Hospitality Account Manager is an integral member of the departments’ management team and will support the overall development of the department.

In order to qualify for this role, the candidates must possess the following:

  • 5-10 years of experience, preferably from a hotel or customer service management background
  • A business  graduate or any related certified course
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills,  and ability to meet deadlines
  • Strong ability to find solutions to problems and make decisions
  • Strong organization and time management abilities

 

Responsibilities will include but will not be limited to the following:

Commercial Management

  •  Responsible for developing the business growth of the account
  •  Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare monthly report with operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Department Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue.      
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non-billable staff
  • Report any variations to the contract to the Department Manager and ensure that these are reviewed and agreed with the client

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Department Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations team including managers, coordinators, and supervisors 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award.
  •  Monitor that work schedules are being followed by the staff

Closing date for applications: 07 January 2015
Vacancy Ref Number: 1116

To apply for this vacancy, please

click here.

Manager Financial Accounting

The purpose of the role is to provide a consistently high standard of accounting and financial support to the organization, ensuring that all tasks are completed in an efficient and timely manner. This will include direct responsibility for identifying and driving further automation, standardization and simplification of ERP assisted finance processes.

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 5-10 years relevant experience
  • Certification of CPA/CA
  • High level of fluency in written & spoken English is highly essential
  • Skilled communicator, with well-developed verbal, written and presentation ability
  • Degree in business administration and/or internationally recognized Professional Accountancy Qualification. Minimum of a BA with substantial industry background; qualified accountant preferred
  • At least 7-10 years of professional experience, with three or more years managing (Accounting) teams
  • Ability to succeed in a multi-cultural environment
  • Commitment to recruiting, mentoring, training, and retaining a diverse team; the foresight and ability to delegate accordingly
  • Keen analytic, organization and problem solving skills which allows for strategic data interpretation versus. simple reporting
  • Must Have Strong interpersonal and communication skills; experience in effectively communicating key data, including presentations to senior management, board or other outside partners
  • Ability and desire to translate complex financial concepts to individuals at all levels including
  • High level of initiative, problem solving and decision making ability

The role also requires the individual to have the ability to take accountability for the following:

·         Responsible for leading the AR/AP/FA and GL Accounting in Dubai in all Finance related aspects

·         Responsible for managing monthly closing process of all the legal entities and reporting according to group financial policies.

·         Responsible for managing yearly statutory closing process & reporting according to IFRS/GAAP on a legal entity level.

·         Responsible for the statutory group consolidation as per IFRS.

·         Responsible for ensuring all accounting support to operating Business Units and support service Business Units.

·         Regular liaison with the Management Accounting team to ensure error free reporting

·         Responsible for ensuring capture of all transactions on a timely and efficient manner and in accordance with corporate financial policies

·         Responsible for monthly analysis of all balance sheet items (Including reconciliation & necessary corrective action)

·         Responsible for providing required reports to SMT

·         Responsible for monitoring all relevant monthly Intercompany recharges, thereby assuring that they are done in a timely manner and in line with the SLA’s/ Contracts.

·         Responsible for statutory closing and consolidation as per local GAAP & IFRS.

·         Ensuring that all internal control mechanisms are properly followed.

·         Responsible for overseeing all external audits by statutory auditors.

·         Support all relevant teams within Transguard like Legal, Pricing, Procurement, Management Accounting etc.


Closing date for applications: 03 January 2015
Vacancy Ref Number: 1115

To apply for this vacancy, please

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Senior Support Manager

This position will serve as Head of Support Services in Transguard Cash reporting directly to Director of Cash Services and will manage TG Cash Service Departments consisting of Data Centre, Projects & Fleet. This position will define new requirements and processes, manage existing processes and continuous business improvement followed by managing TG Cash Service Departments and establishing a working relationship between two key streams of TG Cash, Operations and Business Development. The position will ensure that TG Cash Service Departments work in line with standard operating procedures and best practices; provide support to TG Cash Operations and Business Development to achieve short and long term business objectives and act as a communication channel between TG Cash and TG Group.

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 10 years minimum relevant experience
  • High level of fluency in written & spoken English is highly essential Must possess good  leadership skills, customer service oriented , Excellent interpersonal, negotiating and coaching skills, Project Management and Change Management Skills
  • Professional Certification of ISO & IOSH
  • Professional Certification of Mechanical Engineering, Computer software & hardwar3 & Project Management.

Responsibilities will include but will not be limited to:

·         Implement the corporate strategy and achieve the short and long term objectives set by the Executive Management.

·         Understand and ensure compliance with TG Group & TG Cash policies and procedures.

·         Prepare & manage Service Department’s budget within TG Cash.

·         Develop, organize & monitor Fleet department strategy, goals, SOPs, team & training.

·         Establish concrete & consistent performance review programm for Fleet department.

·         Generate & present periodic reviews on fleet performance to senior management.

·         Develop, organize & monitor Data Centre activities, being the core nucleus of cash operations.

·         Identify & approve new projects within TG Cash & register with ICT.

·         Monitor and manage the mobilization and demobilization of all new and existing projects.

·         Establish relationships in all areas under TG Cash to ensure uniformity and smooth business flows.

·         Establish relationship between TG Cash Operations and Business Development. Establish relationships with governmental & regulatory bodies


Closing date for applications: 01 January 2015
Vacancy Ref Number: 1114

To apply for this vacancy, please

click here.

Manager Catering Operations

 

Managing all catering and food & beverage needs for Property & Logistics, ensuring a high level of service, suitable and safe F&B services, efficient operations, lean management of resources and costs, by closely working with business divisions, line managers and government departments. The catering and F&B objectives will include: 

·Overall operation management of all catering facilities within Property & Logistics.

· Ensuring the efficient running of the Central Production Unit supporting catering to the accommodation units.

· Creating and reviewing menus for catering services in an effort to continually improve the level of resident’s meal satisfaction, nutrition and overall welfare upliftment.

· Working closely with welfare and recreation team on holiday meals, special events and other means of welfare improvement.

· Planning out logistics in order to deliver meals, inventories and other F&B supplies to accommodation units.

· Working with suppliers for the provision of Point of Sale (POS) equipment, product marketing, promotions, and other services.

· Providing reliable and accurate information to internal departments, external customers and other third parties.

· Regular communication with subcontractors and government departments, directly or in conjunction with the Public Relations Officers within Property & Logistics, to ensure uninterrupted provision of catering services.

· Ensuring the timely provision of catering and F&B services to all new and exciting facility.

· Adequate provision of food stores, equipment and staffing.

· Working closely with line management of maintenance of facilities, equipment and furnishings.

· Working closely with SCM on new or replacement catering services and suppliers.

· Completing performance reviews for all subcontractors and suppliers for catering and F&B services.

· Work with BI in order to plan and execute continuous improvement projects to improve service levels and reduce costs.

Reporting to the Director Property and Logistics: work with Accommodation Managers, the Logistics and Maintenance Teams, Supply Chain Management, Marketing Department, and other line management to continuously improve accommodation facilities and residents living conditions for Transguard Group.

 

To qualify for this role, the candidate must possess the following:

·         Holder of a degree / diploma Catering or Culinary

·         With  FM qualification

·         Must have a HSE or Food Safety Knowledge

·         Certified Six Sigma

·         Project Management

·         Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management. Maintaining communications and flow of information between the BU and client

 

 

Responsibilities will include but will not be limited to:

 

General

·         Responsible for non-operational functions within P&L

·         Conduct and support quarterly audits/reviews and implement measures to optimise performance.

·         Support, develop and execute strategies aligned to group strategy.

·         Communicate with ICT to ensure existing and new ICT solutions are implemented for all possible activities/functions within P&L.

Operations

·         Managing the overall catering and food & beverage needs of the division with the objective of ensuring quality and economically viable food service solutions for all residents.

·         Manage and oversee all food production activities.

·         Manage inventories of food and non-food items, including, Cutlery, food boxes, kitchen equipment, and POS.

·         Manage the Central Production Unit.

·         Ensuring new and exciting catering operations readiness.

·         Adequate provision of inventories, furnishings, and equipment to all accommodation locations.

·         Working closely with line management of maintenance of facilities, equipment and furnishings.

·         Managing catering staff.

·         Complete all menu planning to ensure a diverse selection that covers the demographics of the residents being served.

·         Ensuring sufficient and operational food preparation equipment for residents.

·         Manage and maintain all kitchens, serving and dining areas.

·         Provision of ethnic menu choices through a proper menu cycle program.

·         Regular review of meal choices, nutrition, ingredients, and preparation techniques.

·         Ensure kitchens, dining and food preparation areas are cleaned to per Dubai Municipality standards and are cleaned as per internal SLA timings and ensure that hygiene is one of the primary operating drivers.

·         Manage catering staff ensuring that they operate in a professional manner.

 

Finance

·         Manage catering costs, including, but not limited to staff costs, product costs, subcontractor rates, wastage, utilities, and breakages.

·         Setting and managing meal rates, company subsidization and costing.

·         Monitor daily expenditure of catering operations.

·         Regularly review the ability of P&L catering operations to remain within budget.

·         Review and trend expenditure in order to monitor anomalies and seasonal changes.

·         Continually review and implement cost savings exercises with the catering teams.

·         Producing meals served, inventory, aging, performance and financial reporting with regard to catering.

IMS – Quality Standards and Food Safety

·         Work with catering staff, subcontractors and residents in an effort to minimize food wastage.

·         Look to ensure a balanced diet and high level of nutrition in menu selections.

·         Ensure all products produced in company locations are Halal, and that stores purchased by the company, or by a third-party for the company’s catering needs, are Halal certified.

·         Providing education and training to catering staff and residents on food handling, reheating and other hygiene matters affecting food safety.

·         Ensuring proper labelling, P&E dating, and Halal certification of all products.

·         Regularly review stores of catering operations and subcontractors for labelling, P&E dating, and Halal certification of all products.

·         Ensure all food products are managed on a first-expiry-first-out (FEFO) basis.

·         Work with Quality, HSE and line management in order to close out all outstanding observations affecting catering operations.

·         Ensure proper monitoring of the Cold Chain for raw products and prepared meals.

·         Ensure catering operations comply with Fire Regulations and standards.

Contracts

·         Manage all new catering contracts or amendments to existing contracts, including legal and commercial requirements.

·         Thoroughly review all catering contracts in order to ensure the company complies with its obligations.

·         Work with legal team on any contractual disputes.

·         Ensure contracts are implemented/renewed within required timelines.

·         Regular communication with subcontractors and government departments, directly or in conjunction with the Public Relations Officers within Property & Logistics, to ensure uninterrupted provision of catering services.

Reporting

·         Report all MEP and cleaning work through the CAFM, and follow up with respective teams to ensure work is done within SLA times.

·         Monthly update/status meetings with HS&E, Welfare & HR, TGSS, Camp Coordinators, and other Bus Managers.

·         Generate monthly status report for catering services.

·         Generate weekly and monthly P&L management reports on the following:

o   P&L

o   Catering utilization - Meals served by location vs planned

o   Meal Cost Per Person vs Planned

o   Food and consumables Inventories

o   Asset Register

o   Cutlery and preparation equipment

o   F&B incomes

o   Utilities usage

o   Subcontractor Costs vs planned

o   BI performance vs. planned


Closing date for applications: 01 January 2015
Vacancy Ref Number: 1113

To apply for this vacancy, please

click here.

Head of Production Services

 

To be the person that leads the way in giving Transguard a competitive advantage through evaluating and facilitating the adoption of new and innovative in-house / Cloud based technologies. The Head of Production Services is responsible for the implementation and operation of all technology infrastructure including network, servers, storage, telephony and data centre operations. This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems.

To qualify for this role, the candidate must possess the following:

·         Graduate with minimum 10 years of experience.

·         ITIL 3 Foundation / Service Delivery Certification

·         PMP Certification

·         Cisco Certification

·         Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

·         Effective oral and written communication

·         Excellent leadership, management and organizational skills

·         Evidence of the practice of a high level of confidentiality

 

Responsibilities will include but will not be limited to:

 

Strategy

·         Play a key role in the development and execution of IS strategy.

·         Partner with the CIO and IT leaders to design and implement short and long term strategic plans that ensures infrastructure capacity meets existing and future business demand.

Planning

·         Research and recommend products, services, solutions and standards that aligns with the objectives highlighted in the IS strategy.

·         Participate in the formulation of a company enterprise architecture and business continuity plans.

·         Lead the way in formulating a disaster recovery plan that is aligned with and supports the strategic goals of the business.

·         Champion the planning and lead the deployment of infrastructure security measures.

Operational Management

·         Hands-on experience that enables direct oversight, problem-solving and participation for complex infrastructure implementation, system upgrades and operational troubleshooting (HP Matrix / 3par storages /Azure / Layer 3 networks).

·         Perform other duties as assigned.

·         Implement best practices for infrastructure services including proven infrastructure methodologies, service management processes and operational support.

·         Establish and maintain a service catalogue that is based on ITIL 3 concepts and working models, which governs the services delivered by the team.

·         Establish, measure and manage service level agreements with vendors.

·         Develop, implement, and maintain policies, procedures and daily run books required to administer infrastructure operation and facilitate succession planning.

·         Monitor, measure and report on services performed against service levels and KPI’s.

·         Build high performing team through staff development, recruiting and retention to support growing business needs.


Closing date for applications: 14 December 2014
Vacancy Ref Number: 1112

To apply for this vacancy, please

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Supervisor, FM Cleaning

FM Cleaning services team provides a comprehensive range of services to a board spectrum of market sectors across the UAE, including the retail, commercial office and the financial services industries, as well as Government and public facilities.

 

To qualify for this role, the candidate must possess the following:

  •  Graduate with 3 to 5 years relevant experience
  • Advanced knowledge MS office and excellent written and spoken English is a must.
  • CAFM reach and Oracle exposure an added advantage.
  • Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

Responsibilities will include but will not be limited to:

  • Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
  • Ensure all monthly stock counts are completed and documented then handed in to the admin support & to ensure all purchase requests to be monitored and deliveries checked and signed.
  • Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
  • Ensure that any additional transport requirements are adhered too. Work alongside the transport division to ensure smooth running.
  • Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
  • Ensure that all contract scope of work contracts are adhered too.
  • Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
  • Ensure that all sickness, absence and holidays are reported in line with company procedures.
  • Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
  • Encourage & handle customer feedback quickly and effectively, in a positive manner

Closing date for applications: 11 January 2015
Vacancy Ref Number: 1031

To apply for this vacancy, please

click here.

Assistant Manager- Operations CIT

The Cash Services team is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region. Operating the largest fleet of armored and special purpose vehicles in the UAE, and with two state-of-the-art high security Cash Management Centre’s and a hi-tech Communication Centre, the ever growing division is looking to hire a dynamic Assistant Manager to join its team.
 
To qualify for this role, the candidate must possess the following:
  • Graduate with 1 to 3 years operational experience.
  • Good communication skills in English with the ability to speak in Hindi will be an added advantage. 
  • Intermediate MS Office skills. 
  • Highly organized and able to multi task, able to work autonomously and demonstrate initiative, effective problem solving and should be approachable with advanced interpersonal skills.
Responsibilities will include but will not be limited to:
 
Assistant Manager Operations is responsible for managing, coordinating and controlling all Cash in Transit operations within his respective Zone and keep Manager CIT updated in day to day operational and administrative activities within that Zone.
  • Assist Manager CIT in managing and planning all CIT business
  • Ensure all respective Staff perform services as per laid down SOP’s and instructions of the company
  • Ensure good Staff turnout, discipline and abiding rules and regulations, initiation and timely action of all incident reports and action against violators.
  • Ensure all Service Level Agreements (SLAs) with Clients/Customers are prepared and implemented in line with the laid down instructions and requirement of the customers
  • Ensure that all orders and instructions received from  Manager CIT are timely communicated to all CIT staff and ensure its implementation
  • Recruit new staff for CIT services and ensure their timely training and administration
  • Ensure timely dispatch of all operational and administrative reports and returns to Manager CIT
  • Initiate all requisitions in line with operational and administrative requirements of the department
  • Perform any other task as assigned by Manager CIT
 

Closing date for applications: 04 January 2015
Vacancy Ref Number: 1110

To apply for this vacancy, please

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Supervisor

To qualify for this role, the candidate must possess the following:


•Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.
•Advanced knowledge MS office and excellent written and spoken English is a must.
•Housekeeping supervisory role experience would be beneficial.

Responsibilities will include but will not be limited to:


•Ensure that all weekly time sheets are completed and handed to admin support within the correct time limited
•Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department.
•Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly.
•Ensure all staff members are well presented at all times. Uniforms / name badges / appearance.
•Follows company policies and procedures at all times & to ensure that expected standards are adhered to at all times
•Ensure that all sickness, absence and holidays are reported in line with company procedures.
•Ensures teamwork within individual teams & Interfaces regularly with the customers & clients when required meeting & exceeding their expectations
•Encourage & handle customer feedback quickly and effectively, in a positive manner
•Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
•Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
•Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
•Identify and report hazards and maintenance requirements in the workplace and follow through to ensure no defects.
•Comply with statutory and legal requirements for fire, health and safety, licensing and employment. Check that members of the Department are also aware of these requirements and are working in accordance to them.
 


Closing date for applications: 11 December 2014
Vacancy Ref Number: 1004

To apply for this vacancy, please

click here.

Senior Manager, Fleet

Transguard Cash is the market leader in the provision of end-to-end cash management solutions to banks, financial institutions, major retailers and corporate and VIP customers throughout the region.  Transgaurd cash has a fleet of around 250 company owned armored vehicles and around 100 leased vehicles to manage its cash operations around UAE.

To qualify for this role, the candidate must possess the following:

  • Must be a graduate in any relevant Diploma or certification
  • With a minimum of 5 years of Fleet Management experience, of which at least 3 years of GCC experience
  • With financial management & budgeting, Cash In Transit business knowledge
  • Excellent interpersonal, negotiating & coaching skills are a must
  • Should have excellent English communication, leadership , management & organizational skills
  • Well-versed with MS office

Responsibilities will include but will not be limited to:

  • Defining and implementing policies and procedures for the fleet department
  • Liaising with internal and external stakeholders for procurement of new fleet vehicles
  • Liaising with workshops for the fleet maintenance
  • Responsible and accountable for Fleet budget and P&L
  • Actively reduce the risk of breakdown
  • Actively reduce the risk of poor reliability, and to recommend improvements
  • Ensure that vehicles are registered in accordance with UAE law
  • Ensure that cash services CIT vehicles are in accordance with local authorities (DPS/PSBD) law
  • Ensure that vehicles meet all the necessary security requirements as per the local authorities and company requirements
  • Ensure that vehicles are fully insured, and renewed accordingly
  • Assist in processing vehicle warranty claims
  • Ensure that vehicles are serviced and repaired accordingly, and to coordinate with vehicle serving agents
  • Monitor usage and ensure fleet rotation
  • Provide recommendations for equipment or procedural changes to support and develop operations
  • Address any issues and vehicle risks that are reported by Transguard staff
  • Support Health Authority checks
  • Address and manage warranty claims
  • Act as the interface between vehicle providers’, and conversion companies
  • Prepare vehicles for inspection, and plan for re-inspection
  • Liaise with the PRO team as appropriate
  • Manage and gather all fleet data on Operative IQ
  • Manage and lead the TG Fleet team and advise / train staff in the process
  • Maintain MSDS sheets associated with vehicles in conjunction with the QHSE team

Closing date for applications: 28 December 2014
Vacancy Ref Number: 1107

To apply for this vacancy, please

click here.

Account Manager, FM Cleaning

The FM Cleaning Division is looking for an Account Manager to manage and operate the development of the FM Services Division and meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements.

 

In order to qualify for this role, the candidates must possess the following:

  • A business  graduate or any related certified course, with 5-10 years relevant experience
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills, meet deadlines
  • Strong ability to find solutions to problems and make decisions

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non billable staff
  • Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client

 

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Divisional Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations Supervisors and Admin Assistant 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

 


Closing date for applications: 28 December 2014
Vacancy Ref Number: 1097

To apply for this vacancy, please

click here.

Manager, Cash Management Centre

This role reports to the Head of Operations. To qualify, the candidate must possess the following:

  • A graduate with 5-10 years working experience of E2E cash management operations, cash processing machines & software
  • Ability to multi-task and possess good leadership skills and manage loss detection & designing mitigation plans
  • Excellent written and spoken English is a must
  • Good management skills, operational proficiency, customer-service orientation, problem solving and decision making skills

Responsibilities include but will not be limited to:

  • Plan, coordinate and manage CMCs & CDCs Operations efficiently
  • Maintain appropriate resource levels
  • Ensure day-end vault tally reports
  • Maintain Service Level Agreements (SLAs) with internal & external customers
  • Ensure CMC operations are cost effective
  • Conduct regular analysis of cash losses
  • Ensure SOPs are updated & followed at all times
  • Ensure staff are appropriately trained in their respective areas of responsibilities
  • Be aware of market trends on hardware & software needs of CMC operations
  • Maintain cordial relationship with all external customers, operational & support units of Cash Services & Group

Closing date for applications: 28 December 2014
Vacancy Ref Number: 1096

To apply for this vacancy, please

click here.

Security & Compliance Manager, Cash Services

To qualify for this role, the candidate must possess the following:

  • A degree holder with minimum of 10-15 years service experience with army, police or private security company
  • Strong analytical approach and thorough understanding of Cash Services Operations
  • Sound knowledge of security gadgets used in CS operations and Investigative skills
  • High level of fluency in written & spoken English is highly essential; Arabic speaker is an advantage
  • Ability to trend reports and must possess good leadership skills, customer service oriented, good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • To oversee security & compliance functions of Cash Services operations with the aim of detecting & preventing losses, whether they be cash or asset oriented, from internal or external threats
  • Maintain regulatory compliance and ensure business continuity under favorable circumstances
  • To design & implement security plan suiting CS business needs & regulatory compliance
  • Design, implement, monitor & regularly update Standard Operating Procedures (SOPs)
  • Built, train & manage security team suiting their respective roles
  • Design job descriptions for security team suiting their specific roles
  • Manage physical security of all CS premises in accordance with regulatory & company standards
  • Maintain electronic security systems at all CS premises in accordance with regulatory & company standards
  • Investigate all incidents leading to losses & compile reports
  • Produce periodic trend reports to reflect losses & non-compliance
  • Coordinate with all internal & external stake holders towards achieving better security & regulatory controls
  • Design & develop business continuity plan in coordination with all internal & external stake holders

 


Closing date for applications: 28 December 2014
Vacancy Ref Number: 1095

To apply for this vacancy, please

click here.

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