careers

Careers | Management and other vacancies

Account Manager, FM Hospitality

 

The FM Hospitality department is looking for an Account Manager responsible for the departments’ key accounts including overseeing the commercial, operational, and service level aspects of these accounts. The FM Hospitality Account Manager is an integral member of the departments’ management team and will support the overall development of the department.

 

In order to qualify for this role, the candidates must possess the following:

  • 5-10 years of experience, preferably from a hotel or customer service management background
  • A business  graduate or any related certified course
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills,  and ability to meet deadlines
  • Strong ability to find solutions to problems and make decisions
  • Strong organization and time management abilities

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare monthly report with operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Department Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non-billable staff
  • Report any variations to the contract to the Department Manager and ensure that these are reviewed and agreed with the client

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Department Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations team including managers, coordinators, and supervisors 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

Closing date for applications: 19 October 2014
Vacancy Ref Number: 1104

To apply for this vacancy, please

click here.

Electrician

To provide and demonstrate technical skills on-site, responsible for conducting electrical maintenance checks and repairs

To qualify for this role, the candidate must possess the following:

·         Diploma/Graduate with 3-5 years of experience.

·         Technical Certificate or Diploma in Electrical engineering/ Installations

·         Trade Test Certificates for Electrical System Installations

·         Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

 

Responsibilities will include but will not be limited to:

·         Conduct regular preventative maintenance inspections of electrical equipment

·         Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.

·         Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.

·         Connect wires to circuit breakers, transformers, or other components.

·         Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.

·         Advise management on whether continued operation of equipment could be hazardous.

·         Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.    

·         Demonstrate Transguard’s capability to clients by being knowledgeable and confident with the equipment and requirements

·         Develop and update technical knowledge of existing and new services/products through attending in-house or external training courses

·         Develop excellent professional relationships with all clients by demonstrating an understanding of their MEP requirements

·         Assume responsibility for a high quality and timely delivery of maintenance services

·         Provide regular reports & updates to the Operations Manager

·         Perform other duties as assigned. 


Closing date for applications: 28 September 2014
Vacancy Ref Number: 1103

To apply for this vacancy, please

click here.

AC Technician

To provide and demonstrate technical A/C skills on-site, responsible for conducting maintenance check and repairs for air-conditioning and other HVAC systems.

To qualify for this role, the candidate must possess the following:

·         Diploma/Graduate with 3-5 years of experience.

·         Technical Certificate or Diploma in Refrigeration / Air-Conditioning

·         Basic Electrical Troubleshooting / Trade Test

·         Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

 

Responsibilities will include but will not be limited to:

·         Conduct regular preventative maintenance inspections of HVAC equipment

·         Repair or replace defective parts in units and equipment and their controls, including but not limited to thermostats, automatic switches, fan controls, log switches, damper motors,  louvers, relays, filters, controls, belts, compressors, heat exchangers, high limit controls, pressure controls, safety valves, and automatic gas valves

·         Install and calibrate systems; install copper tubing and repair pipes and tubing as necessary; test joints and insulate pipes of refrigeration and air conditioning systems; flush boilers, descale tubing; rebuild pressure and temperature safety valves and water pumps.

·         Change spare parts where required

·         Demonstrate Transguard’s capability in the area of MEP maintenance; bybeing knowledgeable and confident of the equipment and requirements

·         Develop and continually update technical knowledge of existing and new services/products through attending in-house or external training courses

·         Develop excellent professional relationships with all clients by demonstrating an understanding of their MEP requirements

·          Assume responsibility for a high quality and timely delivery of maintenance services

·         Provide regular reports & updates to the Operations Manager

Perform other duties as assigned


Closing date for applications: 28 September 2014
Vacancy Ref Number: 1102

To apply for this vacancy, please

click here.

Plumber

To provide and demonstrate general plumbing/drain cleaning services on-site, responsible in conducting maintenance check and repairs for all plumbing/drainage systems

To qualify for this role, the candidate must possess the following:

·         Diploma/Graduate with 3-5 years of experience.

·         Technical Certificate or Diploma in Electrical engineering/ Installations

·         Trade Test Certificates for Electrical System Installations

·         Customer service oriented, possess high levels of accuracy and strong attention to detail with flair in problem solving, decision making and effective time management.

 

Responsibilities will include but will not be limited to:

·         Assemble pipe sections, tubing and fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing and welding equipment.

·         Fill pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks.

·         Review blueprints and building codes and specifications to determine work details and procedures.

·         Study building plans and inspect structures to assess material and equipment needs, to establish the sequence of pipe installations, and to plan installation around obstructions such as electrical wiring.

·         Keep records of assignments and produce detailed work reports     

·         Demonstrate Transguard’s capability to clients by being knowledgeable and confident of the equipment and requirements

·         Develop and update technical knowledge of existing and new services/products through attending in-house or external training courses

·         Develop excellent professional relationships with all clients by demonstrating an understanding of their MEP requirements

·         To assume responsibility for a high quality and timely delivery

·         Provide regular reports & updates to the Operations Manager

Perform other duties as assigned


Closing date for applications: 28 September 2014
Vacancy Ref Number: 1101

To apply for this vacancy, please

click here.

Management Accounting -Cost Center

 
Job Purpose:
To provide accurate Management accounting information to BU and group.  Be an integral part of the team, challenge the status quo and be a sounding board to the business.


To qualify for this role, the candidate must possess the following:


•Graduate with degree or honors (12 3 equivalent) and  diploma of 3 years with relevant experience
•Professionally qualified with ACA /ACCA/ CIMA/CMA or equivalent
•Must be customer service oriented, good in problem solving & decision making
•Advanced excel skill, knowledge of oracle financials and hyperon is mandatory

Responsibilities will include but will not be limited to:

•Extract relevant financial and non-financial information from the ERP package
•Carry out analysis on the information extracted
•Prepare analytical reports, charts and tables
•Assist Head of Management Accounting in completion of monthly management accounts and other MIS reports
•Assist Head of Management Accounting in collecting budgetary information, and preparation of budgets
•Track budgets, carry out actual versus budget analysis
•Coordinate with businesses; seek explanations for fluctuations in trends and variances.
•Set up Camp Cost tracking file
•Prepare business unit variance analysis, explain the reasons for major movements in revenue & expenses between budget, actual and previous month.
•Ensure that all accruals, sales/cost invoices, accrual for sales/cost are provided to Financial Accounting as per month end reporting timeline.
•Provide financial information to the financial accounting team to facilitate month end closing processes
•Co-ordinate with Financial Accounting team to ensure that the monthly management reports are duly analyzed and circulated on time.
•Support Business Unit Head in evaluating leasing decision.
•Prepare financial justification for all capital/Operational expenditure proposed by Business Unit Head.
•Manage day-to-day financial activities of property and logistics department (Approving PRs, Supplier contract etc...).
•Prepare adhoc reports and analysis as and when required.
 


Closing date for applications: 30 September 2014
Vacancy Ref Number: 1099

To apply for this vacancy, please

click here.

Management Accounting -Camp Support

 
Job Purpose:
To provide accurate Management accounting information to BU and group.  Be an integral part of the team, challenge the status quo and be a sounding board to the business.


To qualify for this role, the candidate must possess the following:

•Graduate with degree or honors (12 3 equivalent) and  diploma of 3 years with relevant experience
•Professionally qualified with ACA /ACCA/ CIMA/CMA or equivalent
•Must be customer service oriented, good in problem solving & decision making
•Advanced excel skill, knowledge of oracle financials and hyperon is mandatory

Responsibilities will include but will not be limited to:

•Extract relevant financial and non-financial information from the ERP package
•Carry out analysis on the information extracted
•Prepare analytical reports, charts and tables
•Assist Head of Management Accounting in completion of monthly management accounts and other MIS reports
•Assist Head of Management Accounting in collecting budgetary information, and preparation of budgets
•Track budgets, carry out actual versus budget analysis
•Coordinate with businesses; seek explanations for fluctuations in trends and variances.
•Set up Camp Cost tracking file
•Prepare business unit variance analysis, explain the reasons for major movements in revenue & expenses between budget, actual and previous month.
•Ensure that all accruals, sales/cost invoices, accrual for sales/cost are provided to Financial Accounting as per month end reporting timeline.
•Provide financial information to the financial accounting team to facilitate month end closing processes
•Co-ordinate with Financial Accounting team to ensure that the monthly management reports are duly analyzed and circulated on time.
•Support Business Unit Head in evaluating leasing decision.
•Prepare financial justification for all capital/Operational expenditure proposed by Business Unit Head.
•Manage day-to-day financial activities of property and logistics department (Approving PRs, Supplier contract etc...).
•Prepare adhoc reports and analysis as and when required.
 


Closing date for applications: 30 September 2014
Vacancy Ref Number: 1098

To apply for this vacancy, please

click here.

Account Manager, FM Cleaning

The FM Cleaning Division is looking for an Account Manager to manage and operate the development of the FM Services Division and meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements.

 

In order to qualify for this role, the candidates must possess the following:

  • A business  graduate or any related certified course, with 5-10 years relevant experience
  • Excellent written and spoken English is a must
  • Customer service oriented, possessing strong leadership skills, meet deadlines
  • Strong ability to find solutions to problems and make decisions

 

Responsibilities will include but will not be limited to the following:

 

 Commercial Management

  • Responsible for developing the business growth of the account
  • Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
  • Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
  • Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue. 
  • Ensure invoices are prepared, delivered and paid
  • Monitor billable vs non billable staff
  • Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client

 

Client Management

  • Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
  • Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Divisional Manager
  • Explore further business opportunities with the client
  • Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
  • Ensure the work schedules developed for the staff match the client requirements

 

Staff Management

  • Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
  • Manage Operations Supervisors and Admin Assistant 
  • Hold staff meetings, monthly or as required
  • Conduct site visits to view staff performance and help to motivate staff
  • Plan mobilization of staff according to agreed timescales with the client
  • Arrange and conduct site specific induction and training of new staff
  • Check and sign off the monthly payroll
  • Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
  • Monitor absence and accident rates and undertake any correction actions required
  • Plan and approve staff leave
  • Monitor staff performance and nominate staff for the ‘Employee of the Month’ award. 
  • Monitor that work schedules are being followed by the staff

 


Closing date for applications: 12 October 2014
Vacancy Ref Number: 1097

To apply for this vacancy, please

click here.

Manager, Cash Management Centre

This role reports to the Head of Operations. To qualify, the candidate must possess the following:

  • A graduate with 5-10 years working experience of E2E cash management operations, cash processing machines & software
  • Ability to multi-task and possess good leadership skills and manage loss detection & designing mitigation plans
  • Excellent written and spoken English is a must
  • Good management skills, operational proficiency, customer-service orientation, problem solving and decision making skills

Responsibilities include but will not be limited to:

  • Plan, coordinate and manage CMCs & CDCs Operations efficiently
  • Maintain appropriate resource levels
  • Ensure day-end vault tally reports
  • Maintain Service Level Agreements (SLAs) with internal & external customers
  • Ensure CMC operations are cost effective
  • Conduct regular analysis of cash losses
  • Ensure SOPs are updated & followed at all times
  • Ensure staff are appropriately trained in their respective areas of responsibilities
  • Be aware of market trends on hardware & software needs of CMC operations
  • Maintain cordial relationship with all external customers, operational & support units of Cash Services & Group

Closing date for applications: 12 October 2014
Vacancy Ref Number: 1096

To apply for this vacancy, please

click here.

Security & Compliance Manager, Cash Services

To qualify for this role, the candidate must possess the following:

  • A degree holder with minimum of 10-15 years service experience with army, police or private security company
  • Strong analytical approach and thorough understanding of Cash Services Operations
  • Sound knowledge of security gadgets used in CS operations and Investigative skills
  • High level of fluency in written & spoken English is highly essential; Arabic speaker is an advantage
  • Ability to trend reports and must possess good leadership skills, customer service oriented, good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • To oversee security & compliance functions of Cash Services operations with the aim of detecting & preventing losses, whether they be cash or asset oriented, from internal or external threats
  • Maintain regulatory compliance and ensure business continuity under favorable circumstances
  • To design & implement security plan suiting CS business needs & regulatory compliance
  • Design, implement, monitor & regularly update Standard Operating Procedures (SOPs)
  • Built, train & manage security team suiting their respective roles
  • Design job descriptions for security team suiting their specific roles
  • Manage physical security of all CS premises in accordance with regulatory & company standards
  • Maintain electronic security systems at all CS premises in accordance with regulatory & company standards
  • Investigate all incidents leading to losses & compile reports
  • Produce periodic trend reports to reflect losses & non-compliance
  • Coordinate with all internal & external stake holders towards achieving better security & regulatory controls
  • Design & develop business continuity plan in coordination with all internal & external stake holders

 


Closing date for applications: 12 October 2014
Vacancy Ref Number: 1095

To apply for this vacancy, please

click here.

Customer Service Manager, Cash Services

Lead the TG Cash’s business unit’s drive to deliver excellent customer service while promoting and implementing a customer service culture throughout the business and its entire staff, in line with Transguard’s vision and values.

 

To qualify for this role, the candidate must possess the following:

  • Holder of a degree / diploma with honors or any equivalent
  • With 5-10 years relevant experience
  • High level of fluency in written & spoken English is highly essential
  • Must possess good  leadership skills, customer service oriented , good inter personal skills, quick in problem solving & decision making and strong ability to meet deadlines
  • Must have an understanding of UAE’s banking system and clients’ requirements.
  • Knowledge in MS Word, Excel, and Outlook is a must

The role also requires the individual to have the ability to take accountability for the following:

  • Responsible for overseeing the customer service department and ensuring to deliver the highest level of customer services.
  • Manage customer services team and to ensure the needs of customers are being addressed as per TAT.
  • Aim is to provide excellent customer service and to promote the idea throughout the organisation.
  • To manage a team of Customer Services that focuses on meeting customer service efficiency and quality standards.
  • To provide customer servicing to Transaction Banking and ATM channels customers.
  • To support or supervise a team delivering customer services to ensure resolution of enquiries and complaints at the earliest possible opportunity.
  • To ensure that the team follows established procedures for each customer request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
  • To Investigate and solve customer’s problems, which may be complex or long-standing problems that have been passed on by Assistant Manager Customer Services.
  • To determine customer service requirements by maintaining regular meetings with customers; visiting operational environments; conducting surveys.
  • To engage with customers as their trusted single point of contact by developing and maintaining close relationships.
  • To meet with BU Managers to discuss customer issues and work out possible solutions to resolve the issues.
  • To promote Transguard as a premium, value for money, service provider through the identification of key focus areas for operational/strategic review, prioritizing of improvement initiatives and agreeing action plans with internal stakeholders, monitoring measured progress against agreed initiatives, and marketing of proven benefits back to the customer.

Closing date for applications: 12 October 2014
Vacancy Ref Number: 1093

To apply for this vacancy, please

click here.

Senior Systems Administrator

To be the person to take charge and lead the way in giving Transguard a competitive advantage by evaluating and facilitating the adoption of new and innovative in house and Cloud technologies that will add value to the business.    

 

Job Responsibilities / Accountabilities:

Strategy

  • Design and propose a three year business oriented strategic roadmap for infrastructure that will encompass human resources, Cloud and mobile solutions, security and disaster recovery, and new technologies.

Management

  • Lead and expand the knowledge and value of a team of System Administrators.
  • Manage critical vendors and approve SLAs.
  • Ensure operations and services by ensuring SOPs and documents are fit for purpose and practical.

Mobility and Cloud Computing

  • Give TG business a competitive advantage by moving solutions to mobile applications.
  • Help TG leverage the business functions of Microsoft Lync Server, and SharePoint on the Cloud.
  • Hands on experience in managing and optimizing MS Office 365 Hybrid deployment
  • Ensure TG operates the best enterprise mobile management solutions (BES and Air Watch).
  • Find creative solutions using Microsoft Azure to reduce costs and operational risks.

Risk Management and DR

  • Safeguard business operations by deploying high availability and redundancy at primary and DR sites, thereby being integral to the organization’s business continuity plan.
  • Assist in evaluating and implementing DR sites and Business continuity plans.
  • Be a driving force behind security, resulting in the best blend of security and functionality.

Technology

  • Take full ownership of the latest full HP Converged Infrastructure and Matrix Cloud Solution.
  • Make Transguard a leader in the use of Hybrid Virtual environment, using VMware and Hyper V.
  • Design and implement the latest VDI solutions using Citrix and Microsoft technologies.
  • Advise on capacity planning and optimal resource utilization using dashboard and benchmarks.
  • Create and rollout a long term optimal backup strategies and design for the latest HP D2D Backup System, HP MSL Tape Library and HP Data Protector.

Closing date for applications: 12 October 2014
Vacancy Ref Number: 1083

To apply for this vacancy, please

click here.

Female Housekeeper (Filipino)

To qualify for this role, the candidate must possess the following:

  • Under Graduate with 1 to 3 year experience
  • Must be a customer service oriented
  • Must have a basic computer knowledge in excel
  • Must have the ability to communicate, read and write in English

Responsibilities include but will not be limited to:

  • Determine routing schedule and communicate work flow instruction to the staff on a daily basis
  • Ensure safe working - using correct warning signs, protective clothing and safety equipment, being mindful of hazards to other staff and  compliance with Health & Safety practice
  • Verify that all staff report to duty on-time and sign-in / sign-out correct time
  • Complete a ‘Daily Operational Report’ and submit to the FM Office for review by Contract Supervisor.  For instance, ensure to report any staff disciplinarians (sickness, absence) to Contract Supervisor so that this can be dealt with as soon as possible.
  • Ensure requirements for extra staff are communicated / discussed with Contract Supervisor. Help to arrange deployment of extra staff as well as guiding them on their duties for the specified work site and monitor their performance.
  • Train and supervise new employees.

Closing date for applications: 12 October 2014
Vacancy Ref Number: 1029

To apply for this vacancy, please

click here.

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