Transguard Group: At The Heart Of The Action At Expo 2020 Dubai


Dubai, United Arab Emirates – As Expo 2020 Dubai comes to an end, leading business solutions provider Transguard Group highlights its journey supporting the ‘world’s greatest show’ with security, facilities management, hospitality, catering, guest experience, event management and more. Expo 2020 Dubai is the first World Expo to be held in Middle East, South Asia, and Africa region.

“We’ve provided Expo 2020 with crucial support even before it opened its doors to the world in October 2021. Transguard wasn’t just at the forefront of ensuring the safety and security of millions of visitors who attended the landmark event, but as a key player in the UAE’s business landscape, our goal was to provide the best possible experience to our clients and their guests,” explains Dr. Greg Ward, Managing Director, Transguard Group.

Transguard Group was right in the heart of the action throughout Expo 2020 offering a full suite of services to some of the most popular pavilions, including the UAE and Germany. The 17-pavilion portfolio held by the trusted business solutions provider also includes Luxembourg, New Zealand, Egypt, and Netherlands among other countries.

A momentous partnership with the largest national pavilion saw Transguard providing a comprehensive, end-to-end service offering – from hosts and hostesses welcoming visitors to a team of technical MEP engineers ensuring the building operated at full capacity at all times and security guards ensuring the safety of personnel and premises. The highlight of Expo 2020 and a major attraction in its own right, the national pavilion, designed in the shape of a falcon in flight, chose Transguard as an operational partner because of its customer satisfaction mindset and superior service standards.

In addition to event security, Transguard also provided services such as cleaning, garden maintenance, laundry, HSE Training, as well as hospitality and staffing solutions to various pavilions. Transguard Group’s support for Expo 2020 is valued at AED 102 million in contracts. More than 3,000 employees were deployed across 50,000 square metres of event space and 17 pavilions ensuring operational efficiency in a number of roles. The team received customer service training, first aid training, as well as health and safety training to prepare them for their roles, in addition to pavilion-specific emergency evacuation procedures and fire drills, as well as bespoke training for assigned pavilions, which included knowledge about the country, an understanding of its pavilion, and more.

The most established and recognised security provider in the UAE, Transguard Security Services deployed more than 1,000 security staff at Expo 2020. The team was awarded with certificates on multiple occasions through the duration of the event. These included Certificate of Appreciation from the Expo 2020 management for their professionalism, dedication, and exceptional work; Certificate of Achievement for their contribution to drive continual improvement in safety and health; Certificate of Achievement for their outstanding contribution towards safety and security at Expo 2020, a feat recognised not only by the Expo 2020 management but also Dubai Police and Department of Protective Security and Emergency. CCTV operators deployed at Expo 2020’s security operations centre and zone operations centres also received certificates for being the best users of the Dubai Police Lost & Found portal.

Chosen for their professional and efficient approach, more than 150 Transguard Facilities Management staff provided cleaning, gardening, and MEP services among other services at the various pavilions. Certificates of Appreciation were handed out to staff by the management of Belgium, Netherlands, Luxembourg, and Germany pavilions during the course of Expo 2020.

Transguard’s Hospitality division deployed staff across pavilions including the UAE, Belgium, Germany, Egypt, as well as the ENOC and Emirates pavilions, while its Workforce Solutions division provided staffing solutions for a number of roles at various pavilions including Guest Service Ambassadors, Guest Experience Managers, Guest Service Leaders, Hosts, Pavilion Managers as well as a list of technical roles.

Transguard would like to extend its gratitude to the country’s leaders and its people, as well as thank its clients for their continuous support and, most importantly, its employees for their dedication, professionalism, and passion.