Key milestones include the successful acquisition of G4S Cash Services, two new business launches and nearly AED 3 billion in contracts
Dubai, United Arab Emirates – Transguard Group delivered an impressive year of results in 2018, with two new business launches, major contract wins and a key acquisition as significant highlights.
“My team has worked incredibly hard over the last year to deliver not only major growth in every business unit but also to develop new opportunities for Transguard, and the results are not only impressive but very exciting,” said Greg Ward, Managing Director. “We’ve accomplished all of this while providing our new and existing customers with the highest level of service, something that we don’t take for granted.”
Among the highlights of 2018, the late December acquisition of Abu Dhabi-based G4S Cash Services effectively positioned Transguard Cash as the nation’s most prolific cash management provider. The acquisition (which saw Transguard take on all customers, more than 500 employees, a number of cash vans and a cash centre) has been widely hailed as a strategic step in the development of Transguard, an Emirates Group company.
New business offerings were also big news for Transguard in 2018: The first, Transguard Delivery, which was launched in February and offers 4- and 9-hour guaranteed deliveries in Dubai, has swiftly become the preferred delivery company for the emirate’s SMEs. In November, Transguard Security added Executive Protection to its portfolio, a new division that offers individually tailored personal security solutions for prominent business leaders, government officials, celebrities and families, with super model Naomi Campbell and Arabic singer Nancy Ajram among its first assignments.
Staff development continued to act as a key theme for Transguard, with employees completing nearly 600,000 training hours in the company’s purpose-built Centre of Excellence. “The market is changing very swiftly, with cost being the obvious driver,” explained Alex MacDonald, Transguard’s Director of Manpower Solutions. “Transguard has taken the unique position of going back to what made us a preferred supplier in the first place: that is, our people. Every day we actively work toward creating a staff that is so well trained that we are the first choice for our customers. That helps reinforce our mission to fully up-skill our people, to innovate in all we do and above all, to deliver fantastic service, which our clients appreciate and is something that our staff can be proud of.”
Another milestone for Transguard was securing nearly AED3 billion in contracts in 2018, both locally- and internationally-based, including renewals and new account wins. “Our Integrated Facilities Services (IFS) division experienced a particularly robust year, with AED 168 million in contracts on the books and continuing growth in various sectors, including major shopping malls in Dubai and Abu Dhabi, as well as popular residential areas in Dubai,” said Stephen Beesley, Transguard’s Chief Operations Officer.
“What sets Transguard apart from other providers is our broad portfolio, which allows us to complement our facilities management services with other offerings, such as security and manpower; this diversity empowers us to continue growing in other areas. For example, Transguard’s combined service portfolio has a very strong presence in the aviation sector, where we work with three of the country’s largest airlines, as well as Dubai’s premier air service provider, for a combined contract value of AED440 million,” said Catherine Masters, Director of Aviation, Logistics and Transport.
“The retail sector has been another success story for Transguard this year, with AED 22 million in contracts for major malls in Dubai and Abu Dhabi,” added Tim Mundell, Transguard’s Chief Security Officer. “Real estate (AED 217 million) and hospitality (AED 76 million) have also had strong showings in 2018, and a strategic partnership with SAP has up-levelled our already strong ability to deploy the right manpower as required.”
Looking ahead, Ward is confident of the company’s continued growth in 2019, particularly in the digital sector. “We’ll be launching at least two new websites this year, as well as a unique app aimed at connecting our off-site employees with a number of services, such as digital payslips, annual leave requests and more,” he explained. “We’re constantly seeking ways we can use digital innovations to complement our people-based services and look forward to introducing these into the market very soon.”